PBS Associate - Hospital Billing & Collections

The University of Texas MD Anderson Cancer Center offers the PBS Associate role within the Hospital Billing & Collections Department, a team dedicated to ensuring accurate, timely follow-up on medical claims to support both financial performance and patient care. The PBS Associate plays a critical role in maintaining revenue cycle efficiency by managing claims, resolving denials, and collaborating across teams to ensure compliant and effective billing practices.

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The PBS Associate contributes to this mission by supporting operational excellence within the Hospital Billing & Collections Department. This role is integral to maintaining financial stability while enabling high-quality patient care delivery. The position provides an opportunity to work in a fast-paced, mission-driven environment that values precision, collaboration, and accountability.

Compensation & Schedule

• Pay Range: Minimum $21.88 - Midpoint $27.40 - Maximum $32.93
• Schedule: Days
• Work Location: Remote (must be able to come onsite as needed; must reside in Texas)

Why Us?

At UT MD Anderson, this role directly supports a mission-driven organization committed to excellence in patient care and operational performance. Team members benefit from a collaborative environment that encourages professional development, process improvement, and long-term career growth.

• Employer-paid medical coverage starting day one (for 30+ hours/week), plus optional dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, and childcare leave options.
• Tuition Assistance Program after six months of service.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Claims Follow-Up & Resolution

• Manage multiple work queues for follow-up and denial resolution to ensure prompt payment of medical claims.
• Engage payor websites and initiate calls to investigate and resolve outstanding claims.
• Respond promptly to third-party payor requests and patient account inquiries.

Denial Management & Appeals

• Identify denial trends and notify leadership to prevent recurring issues.
• Pursue appeals by collaborating with coding teams and clinical staff.
• Support coding-related and medical necessity appeals to improve reimbursement outcomes.

Process Improvement & Analysis

• Review assigned payor processes regularly and recommend improvements.
• Identify, analyze, and escalate trends impacting accounts receivable collections.

Documentation & Communication

• Document all account actions clearly to ensure transparency.
• Provide verbal and written communication to assist leadership with difficult claims.
• Coordinate effectively with internal teams to support timely claim resolution.

Training & Team Support

• Assist in departmental training by sharing payor-specific knowledge.
• Support team education efforts to improve performance and compliance.

Qualifications

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree in Business, healthcare, or related field.

Work Experience

• Required: 3 years of experience in customer service at a call center, billing, insurance follow-up, or collections in a medical/hospital setting OR 1 year of required experience with a preferred degree.
• Preferred: Hospital collections experience (follow-up/denial management), experience using UB-04 (CMS-1450) forms, insurance verification/authorization, and knowledge of CPT codes.

Note: Must pass a pre-employment skills test administered by Human Resources.