Customer Services Representative

Customer Services Representative

Status: Contract assignment through September 30th

Location: 100% Remote

Salary: $19.30/hr

About the company:

We are one of the largest providers of early childhood education and care in the nation. We believe every child deserves a safe and nurturing environment where they can learn, grow, and build lifelong confidence. Our dedicated centers act as an extension of the family, delivering high-quality educational experiences that prepare young learners for future success while providing working parents with essential peace of mind.

Our programs are built on a proprietary, research-backed curriculum designed to foster cognitive and social development. We do far more than just supervise children. We actively guide them through crucial developmental milestones and partner deeply with families to ensure every child thrives. Our expansive national footprint allows us to impact thousands of lives daily and make exceptional education accessible to communities everywhere.

We are a deeply mission-driven organization composed of educators, operational leaders, and dedicated support staff. We champion a highly inclusive, supportive work culture that prioritizes the personal and professional growth of our employees. If you are motivated by genuine community impact and want to dedicate your skills to shaping the next generation, we would love to welcome you to our team.

Customer Services Representative:

Our client is seeking a personable and customer-focused Customer Services Representative to support proactive outreach in a fast-paced, high-volume service environment. This role is ideal for someone who enjoys building relationships, communicating with empathy and professionalism, and creating positive customer experiences through thoughtful follow-up and problem-solving. The ideal candidate is adaptable, dependable, and comfortable balancing structured outreach with a service-minded approach that reflects a strong brand experience.

This role is fully remote. Scheduled shifts may fall anywhere within extended business hours of 6 AM--7 PM Pacific Time to support customer coverage needs.

Customer Services Representative Responsibilities:

• Conduct outbound follow-up with prospective or recently engaged customers to provide information, answer questions, and support next steps in their customer journey.
• Deliver a high-quality customer experience that aligns with company values, communication standards, and brand expectations.
• Handle customer inquiries professionally, identify individual needs, and connect customers with the appropriate internal resources or solutions.
• Maintain accurate and detailed documentation of customer interactions, outreach efforts, and follow-up activities within internal systems.
• Support coverage across extended business hours and remain flexible with scheduling to ensure consistent customer support availability.

Customer Services Representative Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience in a customer-facing environment such as call center, retail, customer support, hospitality, or similar service-based roles.
• Strong verbal communication skills with the ability to build rapport, engage customers professionally, and represent a brand positively.
• Comfortable managing outbound outreach, handling customer conversations, and navigating a structured, high-volume environment.
• Reliable, adaptable, and able to work flexible shifts within business hours that may include early morning or evening schedules aligned to Pacific Time.