Job description
Voyager Access, Inc.
Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family-owned company with over 25 years in business.
We are seeking a highly accountable Technical Delivery Lead to support complex project delivery, escalated troubleshooting, technical delivery quality, and continuous improvement across our operations.
The ideal candidate is a reliable technical operator who combines strong troubleshooting ability, disciplined follow-through, proactive communication, and customer-focused delivery execution.
Benefits
- Incentive Pay
- Retirement
- Holiday Pay
- 401(k)
- Health insurance
- Paid time off
Responsibilities
Technical Leadership & Delivery Execution
- Lead troubleshooting and resolution of escalated technical issues
- Support complex installations and occupied-property deployments
- Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
- Serve as the company's primary technical escalation resource
- Help ensure projects meet Voyager Access technical delivery standards and customer expectations
Technical Ownership & Follow-Through
- Maintain ownership of open technical issues until fully resolved and communicated
- Track punch-list items, escalations, risks, and unresolved issues proactively
- Communicate status updates clearly and professionally
- Maintain organized technical notes, delivery documentation, and issue tracking
- Surface risks early rather than allowing issues to escalate silently
Delivery Quality, Documentation & Continuous Improvement
- Support technical QA and vendor onboarding
- Build and improve technical standards, documentation, and troubleshooting resources
- Identify recurring technical failures, delivery gaps, and process inefficiencies
- Recommend improvements that strengthen delivery quality and scalability
- Research and test new products, integrations, and software releases
Qualifications
Experience
- 8–15 years in access control, electronic security, low-voltage systems, hospitality technology, or related field-service environments
- Direct experience troubleshooting systems in the field, leading complex installations, and resolving escalated technical issues with customers, vendors, and manufacturers
Technical Capabilities
- Strong candidates will have high technical capability in both hardware systems and software/platform troubleshooting, with an understanding of how those systems interact in real-world deployments.
Working Style
- Highly organized and self-directed
- Strong written communicator
- Disciplined with follow-through
- Calm under pressure
- Proactive rather than reactive
- Customer-focused while maintaining standards and accountability
Location & Travel
- Primarily remote
- 25–40% travel expected
- Preference for candidates in the Midwest, Northeast, or Mid-Atlantic
Compensation
- Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results
- Flexible work from home options available.