ServiceNow Developer Senior Specialist

Requirements

Must have:

• We require a bachelors degree that includes 9 semester or 15 quarter hours of computer science coursework, along with seven years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, application development, troubleshooting, problem resolution, or systems/database analysis, design, or programming.
• Alternatively, we will consider an associate degree or completion of an accredited vocational program in information technology or a related field, paired with nine years of consultative, administrative, or technical supervisory experience in the same IT disciplines.
• Another path to qualification is 11 years as an information technology systems administration technician or equivalent, with qualifying IT analysis, maintenance, troubleshooting, programming, technical support, or supervisory experience substituting for education on a one-for-one basis.
• A masters degree may substitute for three years of required experience.
• Currently held, non-lapsed professional IT certifications may substitute for up to three years of experience, with each certification counting as one year.
• We prefer 1-3 years of hands-on ServiceNow development experience using underlying web technologies such as JavaScript, HTML, Glide scripts, CSS, or other PaaS tools.
• Experience with integrations using APIs, SOAP/REST, ServiceNow Integration Hub Spokes, or similar tools is preferred.
• Preferred credentials include ITIL Foundations certification or an equivalent qualification.
• We value experience designing, developing, testing, implementing, and managing large-scale development and integration initiatives.
• We also prefer experience establishing internal standards to guide the design of technical solutions.
• Preferred certifications include ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), and ServiceNow Certified Implementation Specialist (CIS).

Responsibilities

• We customize user interfaces, portals, and service catalogs with HTML, CSS, and AngularJS to strengthen the user experience and improve service delivery.
• We evaluate and resolve complex technical challenges using advanced knowledge and sound judgment, including building efficient applications with stored procedures, functions, server and user controls, web services, and standard libraries.
• We design, configure, and maintain ServiceNow integrations with external systems using REST/SOAP APIs, ServiceNow Spokes, and Integration Hub to support smooth data exchange.
• We conduct peer reviews of code produced by junior staff and colleagues.
• We code, compile, and test programs and databases to confirm they meet design requirements.
• We partner with business owners and users to convert business needs and service offerings into system functionality and automation.
• We develop UI design, coding, testing, and implementation for application components and web services.
• We build and implement new applications, modules, and workflows across ServiceNow products, including ITSM, HRSD, and ITOM, using JavaScript or low-code/no-code methods, business rules, UI policies, and data lookups.
• We create data policies, UI actions, business rules, and client scripts that standardize and automate processes so SaaS applications align with business operations.
• We publish system workflows that automate business and IT support processes across agency service delivery.
• We follow our release management process to document, track, test, and approve changes before production release.
• We coordinate with system administrators to ensure software and platform updates are properly tested and approved before deployment.
• We train business customers to use application capabilities such as knowledge management, task management, ad hoc reporting, and general system use.

Company

We are the Washington State Department of Social and Health Services, and our Division of Information Technology works closely with business partners to deliver innovative technical solutions that support our agencys services and business divisions. This role is based in Olympia, Washington, with flexible hybrid remote work and the option to work from anywhere in Washington State, though occasional travel may be needed. We offer a competitive full-time, permanent state position with a strong benefits package that includes medical, dental, vision, life, retirement, deferred compensation, paid leave, holidays, sick leave, vacation, military leave, bereavement leave, and access to public service loan forgiveness and employee assistance resources. We are committed to fairness, access, social justice, and supporting Washingtonians from all backgrounds and communities.