Engagement Manager

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most.

About The Team

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that's a mission that excites you, you'll be in great company at Sana in Workday.

We're on a mission to revolutionise how humans access knowledge through artificial intelligence. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.

About The Role

As an Engagement Manager, you are the senior owner of some of Sana's most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact.

Key Role Responsibilities

In this role, you will:

• Own end-to-end customer engagements: Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.
• Lead project and program delivery: Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams.
• Engage senior customer stakeholders: Build and maintain trusted advisor relationships with executive sponsors and key decision makers.
• Drive adoption and measurable impact: Define, track, and report on success metrics and KPIs for each engagement.
• Provide strategic and solution guidance: Translate business requirements into solution designs and implementation plans.
• Collaborate cross-functionally and with partners: Work effectively with Sales to scope new engagements and manage third-party partners.

About You

Basic Qualifications

• 3-5+ years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success/professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises.
• Bachelor's degree in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
• Fluency in English is mandatory; additional languages are a plus.

Other Qualifications

You will thrive in this role if you:

• Are naturally curious and view every challenge as a growth opportunity.
• Have strong project and program management skills.
• Are comfortable engaging with C-level and senior stakeholders.
• Possess grit, determination, and a collaborative mindset.
• Are deeply committed to our mission of changing the way the world learns.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.

• Primary Location (USA.NY.New York City.Sana): $138,200 - $207,200 USD
• Additional US Locations: $116,600 - $207,200 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. We spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.