Veterinary Claims Professional II

About the Role

Zurich is looking for a Veterinary Claims Professional II to join our Professional Liability - Veterinary Claims Team. This is an exciting opportunity to be part of a high-performing, self-motivated, passionate, and customer-focused team. The ideal candidate will be team-oriented and able to meet and exceed goals.

What You'll Do

The Claims Professional will be responsible for handling a caseload of moderate to high exposure claims against Veterinarians and Veterinary Clinics, including Veterinary Malpractice claims submitted under the AVMA Veterinary Professional Liability Program. Duties encompass all aspects of claims handling:

• Initial investigation
• Coverage review and analysis
• Evaluation of liability
• Regular communication with customers and brokers to bring claims to resolution within their authority

Work Model & Location

Zurich North America Claims acknowledges that work-life balance and flexibility are priorities. Our hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location while facilitating in-person connections and collaborative activities when meaningful and valuable. Occasional in-office attendance is expected. The selected candidate should be able to report to one of the following North American Claims offices:

• New York City, NY
• Schaumburg, IL
• Addison, TX
• Parsippany, NJ

Basic Qualifications

• Bachelor's Degree and 6+ years of experience in the Claims and/or Veterinary industry, OR
• Juris Doctor and 2+ years of experience in the Claims and/or Veterinary industry, OR
• Zurich Certified Insurance Apprentice, including an Associate Degree with 6+ years of experience in the Claims and/or Veterinary industry, OR
• Completion of Zurich Claims Training Program and 6+ years of experience in the Claims and/or Veterinary industry, OR
• High School Diploma Equivalent and 8+ years of experience in the Claims and/or Veterinary industry
• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications

• Experience handling Commercial Claims
• Experience working in a Veterinary office or clinic
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Strong multi-tasking and prioritization skills
• Experience collaborating in a team environment and building cross-functional working relationships
• Proactively shares and promotes sharing of insights
• Ability to gather unique perspectives from other teams/functions to optimize outcomes
• Understands, analyzes, and applies the component parts of an insurance policy for complex claims
• Ability to follow reserving process for indemnity and expense in analyzing the potential exposure of complex claims
• Ability to determine the scope and exposure for complex claims
• Ability to leverage trends and relationships to provide high-quality customer service
• Well-versed in identifying, understanding, and explaining complex financial and/or actuarial trends/concepts
• Ability to effectively communicate coverage determinations to customers/clients/brokers for complex claims
• Ability to direct counsel on an ongoing basis to guide the course of complex litigation and settlement strategies
• Clarification on the process with outside counsel (e.g., forwarding demands, response strategies)

Compensation & Benefits

• Salary: $74,300.00 - $121,700.00 annually
• Short-term incentive bonus of 15%
• Comprehensive benefits package, including 401K match and company contribution
• Flexible work options, summer hours, and a great culture

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment so you can help shape the future of insurance. Zurich North America is a leader in risk management with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers.

Equal Opportunity Employer

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033.

Vendor Information

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Job Details

• Location(s): AM - Schaumburg, AM - Addison, AM - New York, AM - Parsippany
• Remote Working: Hybrid
• Schedule: Full Time
• Employment Sponsorship Offered: No
• Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE #LI-HYBRID
• EOE: Disability / Veterans