Sales Associate

THE BIGGEST NAME IN HOME. THE BOLDEST TEAM IN E-COMMERCE.

Ashley Digital is the e-commerce engine behind Ashley Furniture Industries --- one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America, Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation, driving the e-commerce experience for millions of customers across every platform and touchpoint.

If you've shopped online for a mattress in the last decade, there's a good chance you've already experienced our award-winning Nectar Sleep and DreamCloud. We're a fast-moving, highly collaborative team operating at a transformational moment, and we're charged with shaping how people discover, explore, and buy home furnishings.

To be considered for this remote opportunity, you must reside and be authorized to work within the United States.

Schedule & Availability Requirements

• Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends.
• Flexibility to work holidays as part of a rotating schedule.

About the Role

The Sales Associate is responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels. This role focuses on guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty.

What You'll Be Doing

Inbound Sales & Customer Engagement

• Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience.
• Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
• Provide tailored product recommendations aligned to customer needs and lifestyle.
• Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.

Sales Performance & Revenue Growth

• Consistently meet or exceed individual monthly sales targets and performance metrics.
• Leverage product knowledge and sales techniques to maximize conversion rates.
• Identify and act on upselling and cross-selling opportunities to increase order value.
• Maintain a strong sense of urgency and ownership in every customer interaction.

Customer Experience & Relationship Building

• Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.
• Build trust with customers by acting as a knowledgeable and reliable advisor.
• Ensure every interaction reflects brand values and reinforces customer satisfaction.

Product Expertise

• Develop deep knowledge of product offerings, including features, benefits, and use cases.
• Position products effectively to improve customers' sleep quality and overall lifestyle.
• Stay informed on product updates and industry trends to enhance credibility and effectiveness.

Collaboration & Continuous Improvement

• Collaborate with team members and leadership to share insights and improve processes.
• Participate in team meetings, training sessions, and performance reviews.
• Contribute feedback to enhance the overall customer journey and sales strategy.

Skills & Qualifications

• Strong consultative selling and customer engagement skills.
• Excellent written and verbal communication abilities.
• Results-driven mindset with a focus on achieving and exceeding goals.
• Ability to multitask and manage multiple customer interactions simultaneously.
• High level of adaptability in a fast-paced, performance-driven environment.
• Strong attention to detail and organizational skills.
• 1 year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
• Proven track record of meeting or exceeding sales targets.
• Experience working in a remote or self-managed environment preferred.
• Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)
• Typing speed of 50 WPM with the ability to manage multiple systems simultaneously.
• Demonstrates curiosity and adaptability in adopting new technologies and AI solutions.
• Experience in DTC, e-commerce, or startup environments is a plus.
• Experience working with a BPO team is a plus.

What We Offer

• Remote-first workplace
• Competitive Pay ($18.50- $20.50/hour)
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• Wellness benefits
• Online learning resources & trainings
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

#LI-REMOTE