Client Management Associate-West Region

About the Role

BCBST is seeking a customer-focused and organized Client Management Associate for the West Region. This role is ideal for an individual who excels at managing daily tasks, communicating effectively, and paying close attention to detail. Proficiency in Microsoft Office, the ability to manage multiple assignments, and comfort working independently while meeting team deadlines are essential.

Key Responsibilities

In this role, you will be responsible for:

• Handling day-to-day marketing support activities.
• Responding to basic inquiries from customers and internal partners.
• Distributing standard marketing materials.
• Collecting and organizing information for quick turnaround times.
• Assisting with drafting and sending routine communications.
• Maintaining updated initiative timelines.
• Preparing simple, accurate marketing and sales reports.

Your success will contribute to providing reliable, detail-oriented administrative support, ensuring marketing teams remain focused and productive. You will maintain organized and accurate information, track tasks, manage deadlines, and follow up to support efficient progress.

What We Offer

• A collaborative team environment committed to delivering meaningful impact.
• A culture that encourages innovation and responsible use of AI tools.
• Remote work flexibility with occasional travel to BCBST headquarters.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• 2 years of customer service, billing, or other office-related experience required.

Skills

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work independently with minimal supervision and function effectively in a team environment.
• Strong organizational skills and the ability to handle multiple projects simultaneously.
• Excellent oral and written communication skills.
• Strong interpersonal and analytical skills.
• Microsoft Office testing may be required.

Additional Information

• This is a remote role.
• Sponsorship is not available for this position.
• BCBST hires employees for remote positions from across the U.S., with exceptions for California, Massachusetts, New Hampshire, New Jersey, and New York.
• Relocation assistance may be available for positions requiring residence in Chattanooga, TN.

BCBST is an equal opportunity employer committed to diversity and inclusion.

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity.

As Tennessee's largest health benefit plan company since 1945, BCBST is dedicated to improving the health and well-being of Tennesseans. We foster a culture where employees can thrive both independently and collaboratively.