Work From Home Senior Associate, Process Manager-Supply Chain Solutions

Role Overview

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours' notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 19801 (Wilmington, DE)
• 85029 (Phoenix, AZ)
• 84120 (Lake Park, UT)
• 43213 (Whitehall, OH)

As a Senior Process Manager for Capital One's Supply Chain Solutions Organization, you will be part of a talented, people-first organization responsible for supporting customer Letter and Statement correspondence. You will be tasked to facilitate strategy conversations & operational process implementations as it supports on-boarding a new Core Billing platform. You will influence and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results.

General Responsibilities

• Day-to-day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams).
• Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Coach and train junior PM levels on processes, performance targets and goals.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
• May perform process or parts of the process as needed.

Additional Responsibilities

Monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Project or Process Management Experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelor's Degree or military experience
• At least 2 years of experience in Process Management, Project Management or Risk Management
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• Familiarity with tools such as JIRA, Quicksight or Tableau

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions.
• Reliable private internet connection that is not supplied via cellular data or hotspot is required.
• A private network that is password protected where you have ownership or line of sight to every device on the network.
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP).
• Hotspots and satellite services are prohibited.
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed.

Compensation and Benefits

The minimum and maximum full-time annual salaries for this role are $80,800 - $92,200, depending on location. This role is eligible for performance-based incentive compensation. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits.

Capital One is an equal opportunity employer (EOE, including disability/vet).