About Changing Perceptions
At Changing Perceptions, we firmly believe that every individual deserves a second chance. Our organization provides direct services to all returning citizens, regardless of their circumstances. Our mission centers around ensuring the smooth reintegration and success of returning citizens in the Washington D.C. metropolitan area. We achieve this through hands-on and authentic mentoring, guidance, training, networking, and providing other essential support and referrals to needed services.
About the Role
The Program Manager plays a critical role in ensuring the quality, consistency, and effectiveness of Changing Perceptions' direct service programming. Reporting to the Chief Program Officer, the Program Manager is responsible for supervising case managers, providing oversight of participant services, and ensuring accurate, timely, and compliant documentation within the organization's case management system.
What You'll Do
Program & Staff Supervision
- Provide direct supervision, coaching, and performance management for case managers.
- Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals.
- Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth.
- Identify training needs and support ongoing staff development in trauma-informed care, documentation standards, and service delivery.
Case Management System Oversight & Data Integrity
- Oversee accurate, timely, and compliant data entry in the organization's case management system.
- Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies and funder requirements.
- Ensure staff adherence to documentation timelines, data standards, and confidentiality requirements.
- Collaborate with leadership to improve workflows, reporting processes, and system utilization.
Program Quality & Compliance
- Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models.
- Support program reporting, audits, and monitoring efforts by ensuring documentation readiness and data accuracy.
- Identify trends, gaps, or risks in service delivery and recommend improvements to enhance participant outcomes.
Cross-Functional Collaboration
- Serve as a key liaison between frontline staff and senior leadership, elevating operational insights and recommendations.
- Contribute to program planning, evaluation, and continuous improvement efforts.
Community & Organizational Contribution
- Participate in team meetings, training, and organizational planning sessions.
- Support a positive, accountable, and mission-aligned team culture rooted in equity, respect, and transparency.
- Represent Changing Perceptions professionally in internal and external settings as needed.
What We're Looking For
- 3-5 years of experience in a program manager role or equivalent.
- Experience supervising case managers or direct service staff in a human services, nonprofit, or reentry-focused environment.
- Strong working knowledge of case management systems, documentation standards, and data quality oversight.
- Highly organized, detail-oriented, and comfortable holding staff accountable while providing supportive leadership.
- Committed to trauma-informed, equity-centered, and participant-driven service delivery.
- Ability to balance compliance requirements with compassion and human-centered leadership.
- Clear, professional, and effective communication across diverse teams.
- Adaptable, solutions-oriented, and motivated by continuous improvement.
What You Will Get
- Competitive salary of $70,000 per annum.
- Healthcare plans through Kaiser Permanente (up to 50% costs covered by employer).
- Vision & Dental Plans through Principal Financial (100% of costs covered by employer).
- Long-term Disability, Accidental Death and Dismemberment Insurance at $25,000 (100% of costs covered by employer).
- Supportive and collaborative work environment.
- Competitive hybrid work model with in-office days on Tuesday, Wednesday, and Thursday.
- Flexible work from home options available.
- 401(k), company parties, opportunity for advancement, paid time off, parental leave, training & development, and wellness resources.
Equal Opportunity Employer
Changing Perceptions, Inc. is deeply committed to fostering an inclusive and equitable work environment. We uphold a policy of equal opportunity employment and ensure all hiring decisions are guided by our internal policies and principles of fairness. We do not discriminate on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected under applicable federal, state, or local law.