Senior Sales Engineer

About the Role

We are seeking a Senior Sales Engineer to join our Sales team. In this role, you will be instrumental in expanding our reach, fostering relationships with engineering teams, and demonstrating the value of our application reliability platform. If you are driven by an entrepreneurial spirit and find satisfaction in closing deals that empower developers, this is the ideal opportunity for you.

What You'll Do

• Ensure customers receive the highest level of service and support.
• Become an expert in our platform, driving the Monitoring as Code revolution and resolving complex customer challenges.
• Engage with our most valuable customers through various pre-sales stages.
• Manage the technical evaluation process for prospects, from initial demonstrations to successful implementation.
• Interact directly with customers, sharing insights with our Product and Engineering teams.
• Contribute to the continuous improvement of technical documentation, processes, and policies.
• Participate in our Customer Support during onboarding to gain an in-depth understanding of the platform and customer needs.

What You Should Have

• Proficiency in reading, writing, and debugging code, with a preference for Javascript/Node.js.
• A minimum of 10 years of experience in a Solutions Engineering role, preferably within dev-tools SaaS. Experience in observability, monitoring, or testing is advantageous.
• Experience utilizing AI tools (e.g., Claude Code, Codex) to enhance customer-facing activities, including prospect environment research, demo code generation, and proof-of-concept development.
• The ability to work autonomously and remain self-motivated in a remote-first environment, coupled with a collaborative spirit.
• Exceptional empathy and curiosity, with a passion for customer success.
• A proactive, ownership-oriented mindset to cultivate enduring partnerships.
• Excellent command of spoken and written English.
• Must be located in the US, preferably in ET or CT time zones (East Coast or Central).
• This is a fully remote position.

Why Us?

• Transparent salary structure.
• Join a rapidly growing, international team where your contributions are valued and impactful.
• Receive stock options.
• Enjoy flexible paid vacation and observance of local public holidays.
• Benefit from paid sick leave and up to 14 weeks of paid parental leave.
• Access a $1,500 budget for learning, visiting, and wellbeing.