IVA Engineer (Cognigy)

Responsibilities:

• Design intent taxonomy, utterances, and dialogue flows for voice interactions
• Build and optimize NLU models to improve accuracy and reduce fallbacks
• Create conversation flows (confirmations, disambiguation, error handling)
• Work in platforms like Cognigy (or similar) to build and deploy voice experiences
• Partner with IVR, telephony, and API teams for end-to-end integration
• Analyze NLU performance metrics and continuously improve results

Must-Haves:

• Experience building conversational AI / IVA / voice bot solutions
• Strong skills in intent design, utterances, and NLU optimization
• Hands-on with tools like:
  • Cognigy (preferred)
  • Dialogflow, Amz-Lex, Nuance, or similar
• Experience with voice or IVR systems
• Ability to work across telephony + backend teams

Plusses:

• Cognigy experience
• NICE CXone, Genesys, or similar contact center platforms
• Exposure to APIs / backend integrations
• Experience in financial services

Client: Financial services sector Type: Contract Duration: 6 months Locations: Remote - Anywhere in USA (Optional: Baltimore, MD - 21224) Salary: $75/hr to $80/hr

Benefits: Medical, dental, vision insurance, 401(k), life insurance, disability insurance, paid parking/transportation, PTO, sick time, vacation time, parental leave, and holidays.