Operations Manager Automotive (Remote)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote position at Concentrix is just the right place for you!

As a remote team member, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

WHAT YOU WILL DO IN THIS ROLE

As an Operations Manager (Automotive) working from home, you will:

• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
• Ensure program has proficient training, staff development, and effective employee relation/recognition programs.
• Select, train, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
• Ensure that the operations is in compliance with active contracts.
• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction.
• Partner with Business Development to leverage and expand new business from client(s).
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
• Participate in cross-functional meetings to review information received from operational support functions (Training, HR, Quality, WFM, TA) and partner to define action plans that resolve issues and drive continuous improvement.
• Maintain relationships with strategic vendors to facilitate open communications, understand changing technologies and stay abreast of industry trends.
• Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities.
• Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed, and hold weekly meetings with all functional leaders and direct reports.

YOUR QUALIFICATIONS

• 18 Years of age or older with a completed High School Diploma or GED required.
• Associate's degree preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred.
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals.
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback.
• Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs.
• Work well under pressure and follow through on items to completion while maintaining professional demeanor.
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Demonstrated ability to mentor, coach and provide direction to a team of employees.
• Demonstrated ability to take initiative and ownership with focus on continuous improvement.
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
• Willingness to work a flexible schedule.
• Must reside in the United States and have a valid U.S. address for residence.

WHAT'S IN IT FOR YOU

Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $60,000.00 - $62,000.00 USD plus incentives.
• Medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early."
• Company networking opportunities.
• Health and wellness programs.
• Mentorship programs.
• Work-from-home convenience with company-supplied technologies.

JOB AVAILABILITY

This position is for an existing, immediate vacancy. The deadline to apply for this position is: June 24, 2026.

ACKNOWLEDGEMENTS

• Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment. Work is generally sedentary in nature.
• Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.
• Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities. Requests may be made by contacting [email protected].
• Artificial Intelligence: We may use AI tools to assist in the screening and/or assessment of job applicants.
• Work Authorization: Only applicants who are legally authorized to work in the United States will be considered. Must reside in the United States.