CareIQ Intake Specialist I

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. Founded in 1987 and publicly traded on the NASDAQ stock exchange since 1991, CorVel's continual investment in human capital and technology enables the delivery of innovative and integrated solutions. We are a stable and growing company with a strong, supportive culture and ample career advancement opportunities. Over 3500 employees across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).

Essential Functions & Responsibilities

• Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data entry and review.
• Learns and operates corporate proprietary systems.
• Enters assigned electronic (email/fax/data feed) orders into the coordination system.
• Ensures all case stakeholders are updated regularly.
• Transcribes correspondence/reports from dictation.
• Uses problem-solving and critical-thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
• Meets departmental production and quality performance expectations.
• Performs additional duties as assigned.

Knowledge & Skills

• Ability to manage several concurrent tasks and prioritize workload to meet designated deadlines.
• Excellent written and verbal communication skills.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and proprietary systems.
• Strong interpersonal, time management, and organizational skills.
• Ability to maintain a professional and courteous demeanor that sets the tone for complex telephonic conversations.
• Ability to work both independently and within a team environment.

Education & Experience

• High School diploma.
• Prior work experience in a detail-oriented customer service environment.

Pay Range

CorVel uses a market-based approach to pay, and salary ranges may vary by location. Pay rates are established considering federal, state, and local minimum wage requirements, geographic location differentials, job-related skills, experience, qualifications, internal employee equity, and market conditions. Ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.), new hires may be slotted into a different level, either up or down, based on assessment during the interview process, considering experience, qualifications, and overall fit for the role. The level may impact the salary range, and these adjustments will be clarified during the offer process.

Pay Range: $15.61 - $23.82 per hour.

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management.

Opportunities will generally be posted for up to 1 year from the date of posting, or until candidates are selected, whichever comes first.

Benefits

A comprehensive benefits package is available for full-time regular employees, including Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.

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