Revenue Cycle Supervisor

University of Colorado Medicine (CU Medicine) is the region's largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers.

We are seeking a highly motivated professional to join our Accounts Receivable Resolution team.

This job can be performed 100% remotely, and out of state candidates will be considered.

The Revenue Cycle Supervisor is responsible for overseeing the day-to-day operations of the Accounts Receivable team, ensuring timely and accurate management of receivables, staff performance, and departmental compliance.

Essential Duties

AR Performance and Trends

• Monitor outstanding receivables daily, weekly, and monthly using IDX and reporting tools such as KaVart and MyBi.
• Identify trends and discrepancies and implement corrective actions after consultation with the Accounts Receivable Resolution Manager.

Denial Management and Resolution

• Analyze denial trends and collaborate with team members, peers, and insurance carriers to resolve issues and minimize financial impact.
• Document findings, communicate changes, and lead training initiatives to educate staff on updated processes after managerial review.

Team Leadership and Supervision

• Supervise assigned AR team(s) to ensure individual and team performance aligns with departmental standards and goals.
• Foster a productive, collaborative, and positive work environment.

Performance Monitoring and QA

• Conduct monthly quality audits on a random sample of accounts, evaluating documentation accuracy, follow-up actions, denial handling, and claim resolution.
• Deliver timely, constructive feedback and implement performance improvement plans as needed.

Staff Training and Development

• Train new team members to ensure a thorough understanding of job responsibilities, policies, and system usage.
• Provide ongoing education related to departmental policy updates, coding changes, and insurance regulations.
• Maintain in-depth knowledge of IDX system functionality, CU Medicine processes, reporting tools, denial trends, human resources policies, and performance expectations.
• Other duties as assigned.

Requirements

• High school diploma required, Bachelor's degree preferred.
• 5+ years of previous management/supervisory experience in a medical billing environment.
• Working knowledge of AMA coding guidelines, government and commercial payer regulations, insurance contract analysis, and denial resolution is required. Must have experience and strong understanding of medical coding, billing, appealing denials, and collection of physician accounts receivable.
• Must have proven leadership ability in the coordination of workflow for a staff of at 10+ personnel in a high volume, highly complex environment.
• Strong problem-solving skills and the ability to prioritize and delegate multiple tasks are required.
• Must have high level verbal and written communication skills with the ability to professionally interact at all levels within the organization and with external partners/contacts.
• Strong PC skills, including spreadsheet, word processing, and database applications are required.
• Knowledge of IDX software platform and associated applications including BAR, TES, and PCS preferred.

Additional Information

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment.

The listed pay range represents CU Medicine's good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

CU Medicine provides generous leave, health plans and retirement contributions.

CU Medicine supports a Tobacco Free Workplace Environment.