Field Services Operations Specialist

DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world's most influential companies to design and optimize environments that demand precision, scalability, and resilience.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

• Location: Remote - work from anywhere in the United States. Must be located near a major airport.
• Travel Requirements: Up to 15% domestic travel. Must have a valid driver's license and ability to rent vehicles.

JOB SUMMARY

The Field Services Operations Specialist supports the Field Services Operations function with a primary focus on workforce strategy execution, staffing visibility, recruiting operations coordination, reporting, and SkillBridge program support. This role provides direct operational support to the FS Associate Director - Ops & Personnel and helps convert department strategy into consistent, measurable execution across programs.

This person partners closely with Field Services leadership, program-level stakeholders, HR, recruiting, and internal operations partners to maintain accurate staffing data, coordinate hiring workflows, prepare recurring reports, and standardize operational processes that support program delivery.

ESSENTIAL FUNCTIONS

Field Services Operations Support (35%)

• Support daily execution of Field Services Operations priorities through recurring reporting, tracker maintenance, action item follow-up, and coordination of operational deliverables.
• Maintain workforce planning files, staffing visibility trackers, program-level headcount support tools, and other operational control documents.
• Assist in translating program staffing inputs, hiring needs, and execution risks into organized summaries for leadership review.
• Support standardization of recurring operational workflows, templates, communication routines, and department-level reporting cadences.
• Track follow-up items from workforce, recruiting, SkillBridge, and operations meetings to ensure ownership, due dates, and next steps remain visible.

Workforce Planning & Reporting (25%)

• Maintain recurring staffing reports related to active headcount, open requisitions, pending starts, projected starts, and near-term staffing gaps.
• Prepare weekly, monthly, and quarterly reporting materials for leadership review.
• Validate workforce-related inputs across reports, trackers, dashboards, and source files to maintain accuracy.
• Support development and upkeep of dashboards, Smartsheet tools, Excel workbooks, and reporting formats.
• Identify aging or incomplete data, missing program inputs, and inconsistent reporting practices.

Recruiting Operations Coordination (20%)

• Track requisition activity, candidate stage movement, interviews, offers, approvals, and pending starts across Field Services programs.
• Coordinate with recruiting, hiring managers, program leaders, and Field Services leadership to support timely workflow movement.
• Monitor aging items, delayed approvals, missed handoffs, and process bottlenecks.
• Support consistency in candidate evaluation, interview documentation, routing, and hiring workflow execution.
• Assist with preparation of recruiting summaries, open requisition reports, candidate pipeline updates, and offer/start tracking materials.

SkillBridge Program Support (10%)

• Maintain SkillBridge pipeline, applicant, participant, placement, and conversion tracking for Field Services.
• Support coordination of candidate timelines, projected availability, placement opportunities, onboarding actions, and participant progress updates.
• Assist with recurring reporting on future SkillBridge starts, pipeline activity, conversion outcomes, and program support needs.

Process Improvement & Administrative Coordination (10%)

• Maintain action logs, meeting notes, follow-up items, recurring operating cadences, and department-level coordination materials.
• Support the development and maintenance of templates, workflow documentation, job aids, standard reporting formats, and process maps.
• Identify opportunities to improve efficiency, visibility, and execution discipline across Field Services Operations.

POSITION REQUIREMENTS

• Knowledge of business operations, workforce coordination, reporting, and administrative support practices.
• Knowledge of recruiting lifecycle processes, hiring workflows, candidate tracking, or applicant tracking systems preferred.
• Knowledge of field service, construction, commissioning, staffing, engineering, or mission critical environments preferred.
• Knowledge of the Department of Defense SkillBridge program preferred.
• Skilled in Excel, Word, Outlook, PowerPoint, Teams, and related Microsoft Office tools.
• Ability to learn and support department tools such as Smartsheet.
• Ability to work successfully in a remote environment through effective communication, organization, and self-motivation.
• Ability to manage multiple priorities simultaneously, work under pressure, and meet close deadlines.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business, Operations, Human Resources, Project Management, or related discipline OR two years of additional relevant experience in lieu of degree.
• Minimum three years of experience in operations support, staffing coordination, recruiting operations, workforce planning support, reporting, project coordination, or similar business support functions.
• Experience supporting field service, construction, engineering, commissioning, staffing, or mission critical environments preferred.

BENEFITS

DLB Associates offers a very competitive benefits package, including:

• Choice of comprehensive medical plans (including PPO and HDHP w/ HSA options).
• Dental and vision plans.
• 401k with company match.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance, short and long-term disability, and AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.

DLB Associates is an EEO/Affirmative Action Employer. Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now!

NOTICE TO THIRD PARTY AGENCIES

DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services.