Medical Services Support 1

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

At Enlyte, we connect injured workers with quality healthcare through our innovative networks and solutions. Our Specialty Networks team plays a crucial role in ensuring timely access to specialized care that helps patients recover and return to work.

Position Overview

The Medical Services Support Specialist serves as a vital connection point between injured workers and essential medical services. In this role, you'll process and coordinate orders for various medical services and equipment, ensuring injured workers receive the care they need in a timely manner. You'll work within our clinical team to deliver exceptional service while maintaining accuracy and efficiency.

Location: 100% Remote Compensation: $20 per hour Schedule: Monday-Friday, 11:00 AM - 8:00 PM Eastern Time

Key Responsibilities

• Order Processing & Management: Handle inbound calls, faxes, and emails to process orders for medical services and equipment (including home health, durable medical equipment, and physical medicine services)
• Service Coordination: Perform order triage based on priority, ensuring urgent needs receive prompt attention
• Clinical Communication: Interact professionally with healthcare providers, claims professionals, and other stakeholders
• Documentation & Data Integrity: Complete accurate data entry and document verification according to established protocols
• Workflow Optimization: Manage high volumes of transactions efficiently while adhering to quality standards
• Compliance: Follow contractual guidelines, company policies, and healthcare regulations
• Client Support: Make outbound calls as needed to obtain missing information or clarify requirements

Qualifications

Required

• High school diploma or equivalent
• 2+ years' experience in a call center or customer service environment
• 2+ years' experience performing data entry with demonstrated accuracy
• Excellent verbal and written communication skills
• Strong multitasking abilities in a fast-paced environment
• Proficiency with Microsoft Office and ability to learn proprietary systems
• Reliable internet connection and dedicated workspace for remote work

Preferred

• Associate's or Bachelor's degree
• 2+ years' experience in healthcare, workers' compensation, or insurance
• Experience with medical terminology and healthcare coordination
• Background in administrative healthcare roles or medical office settings

Benefits

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $13.08 - $20.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

*The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.*Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.