Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy talking to others with confidence about topics you are passionate about? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
As the Outbound Business Development Representative, you must become a product expert and serve as the "voice" of the company by creating a great first impression and proving a world-class experience to new prospects. You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations.
Key Responsibilities
- Talk to a wide variety of new business contacts - including Owners, Property Managers, and Managers
- Cold call and prospect for leads to companies that could benefit from the new offer
- Maintain email and phone conversations with warm prospects to determine the driving factor in the purchase or sign-up decision
- Become a product/offer expert and learn strategies to communicate product/offer value
- Continually increase product knowledge by working closely with the Operations Supervisor
- Clearly communicate business decision drivers, costs, and benefits to showcase the product/offer as a strategic advantage
Requirements
- One to three years of B2B experience in inside sales, telemarketing, or customer-centric role
- Experience working with Salesforce.com CRM and SalesLoft is preferable
- Tech Sales experience required
- Superior customer service, cold calling, and data entry skills
- Strong over-the-phone communication and online presentation skills
- Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets
- Desire to think creatively and use problem-solving skills to assure customer satisfaction
- Ability to multi-task, pay attention to detail, and prioritize in a fast-paced environment
- Intermediate to advanced experience navigating multiple windows to provide accurate information to end users (multiple screens recommended but not required)
- Flexible attitude and demonstrated ability to hit targets and exceed expectations
- Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
- High school diploma or equivalent, College degree preferred
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- 100% Remote Work
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more....
Equal Opportunity Employer / M / F/ H / V