Channel Development Lead

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The Channel Development Lead will report to the Director, Sales Support. You will lead the development and execution of channel strategies and initiatives that drive improved stars outcomes across the enterprise.

Description

The Channel Development Lead is responsible for driving execution of high-impact channel initiatives, translating strategy into operational delivery across MarketPoint Sales & Distribution. This role partners across Product, IT, Field, Stars and external partners to ensure programs are effectively implemented, tracked, and optimized to deliver business outcomes.

Key Responsibilities

• Lead channel initiatives that improve Stars outcomes, including Medicare complaints, member engagement, and quality improvement programs.
• Manage complex, cross-functional initiatives from planning through execution, ensuring alignment on scope, timelines, deliverables, and enterprise priorities.
• Partner with Product, IT, Legal, Field, and external partners to identify opportunities, remove barriers, and drive successful program delivery.
• Facilitate program governance, including stakeholder forums, action tracking, risk management, and issue resolution.
• Establish and manage performance reporting, including KPIs, channel reviews, progress updates, and leadership visibility.
• Support backlog prioritization to ensure work aligns with business objectives, regulatory requirements, and operational needs.
• Drive sales channel readiness through communication, onboarding, enablement, and implementation support.
• Serve as a subject matter expert in Stars, channel development, and program management, providing guidance to internal teams and business partners.
• Build and maintain strong stakeholder relationships to support enterprise-wide Stars initiatives and sustained performance improvement.
• Develop executive-ready presentations, reports, and communications to summarize progress, risks, recommendations, and business impact.

Required Qualifications

• Bachelor's degree in business, healthcare administration, or related field, or equivalent experience.
• 5 years of experience in Stars, program management, channel development, sales operations, healthcare operations, or a related field.
• Experience supporting Stars outcomes, with strong knowledge of performance metrics, channel strategies, and program delivery best practices.
• Proven ability to lead complex, enterprise-level programs from strategy through execution, including scope, timelines, risks, dependencies, and outcomes.
• Experience leading cross-functional initiatives in a matrixed, regulated environment.
• Strong execution skills with the ability to manage multiple priorities, influence without authority, align diverse stakeholders, and deliver results.
• Strong analytical, organizational, written, and verbal communication skills, including executive-level reporting and presentations.

Preferred Qualifications

• Master's degree in business, healthcare administration, or related discipline.
• Experience in Medicare, or other regulated environments.
• Familiarity with STARS, CAHPS, or HRA/HOS/MCA member engagement programs.
• Background working within partner/channel ecosystems (e.g., FMOs, call centers, platform partners).

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue.

Remote Work & Travel

This is a remote position. While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Compensation

• Scheduled Weekly Hours: 40
• Pay Range: $115,200 - $158,400 per year
• This job is eligible for a bonus incentive plan.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.