Senior Insurance Product Content Professional

Become a part of our caring community

Humana Healthy Horizons is seeking a detail-oriented Senior Insurance Product Content Professional to join our Medicaid Insurance Product Organization. You will have a unique opportunity to contribute to the mission of a leading healthcare company committed to improving the health and wellbeing of the communities it serves.

The Senior Insurance Product Content Professional creates member enrollment content for insurance products with a focus on welcome kits through research, analysis, content development and project management. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Medicaid Insurance Product Content team's purpose is to ensure the accurate administration and communication of covered services in our Medicaid health plans.

Responsibilities

• Partner with subject matter experts to define and deliver Member Welcome Kit content adherent to contract requirements, RFPs and established processes.
• Develop comprehensive project plans to outline scope, timelines, resources, and deliverables for welcome kit new builds, and annual reviews.
• Coordinate and manage the end-to-end project lifecycle, ensuring all states, from initial planning to final delivery, are executed effectively.
• Work with leaders to establish project milestones and ensure project deliverables are met on time and within scope.
• Facilitate regular project meetings, ensure clear communication of progress, updates, and any barriers.
• Communicate project timelines, deliverables, and changes effectively to internal stakeholders.
• Manage document control processes, ensuring that all versions of the welcome kits are properly stored and documented.
• Maintain training and welcome kit process documents.
• Offer ongoing support to internal stakeholders regarding welcome kit content and related inquiries.
• Work as a liaison with Print Team and Web Team to load welcome kits to web, load to OES system and print management.
• Make decisions on moderately complex to complex issues.

Desired Attributes

We are a diverse set of accomplished people with Medicaid subject matter expertise working in an agile, collaborative environment. We seek talent with the following attributes:

• Curious: Adept at research to gain comprehensive knowledge.
• Creative: Produce/update materials that we are proud to provide to our members.
• Adaptive: Rapidly learn new knowledge, skills, and behaviors in response to changing circumstances.
• Self-sufficient: Ability to navigate complex situations and independently produce high quality deliverables.
• Consultative: Build/sustain relationships and inform the work of others through actionable, objective insights.
• Strategic: Utilize research, expertise and creativity to outline options, solutions, and opportunities for optimization.

Required Qualifications

• Bachelor's Degree or 4 years in the field of health insurance
• Demonstrated background in marketing, including experience developing and implementing marketing communications, using Adobe
• Working knowledge of government sponsored health insurance products with a focus on covered and enhanced services
• Proven experience in project management - expertise in driving operational efficiencies and management of timelines.
• Highly adept at managing processes from concept to completion ensuring on-time and on-budget results.
• Excellent communication skills to all levels, written, verbal, presentation skills, as well as interpersonal skills.
• Ability to pivot and high level of flexibility due to state expectations.

Preferred Qualifications

• Experience with Medicaid and Dual Eligible Insurance Products.
• Project Management certifications.
• Working knowledge of Medicaid policy, regulation and operations
• Prior experience with major annual communications: member handbook, welcome kit, summary of benefits, provider directories.

Additional Information

• Workstyle: Remote, work at home.
• Travel: Minimal, once or twice a year for in-person team meetings.
• Core Workdays & Hours: Typically, Monday -- Friday 8:00am -- 5:00pm Eastern Standard Time (EST).
• Scheduled Weekly Hours: 40

Compensation and Benefits

• Pay Range: $71,100 - $97,800 per year. This job is eligible for a bonus incentive plan.
• Benefits: Humana offers competitive benefits including medical, dental, vision, 401(k), paid time off, parental leave, and disability insurance.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.