VP, Associate Technology Experience

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The Vice President of Associate Technology Experience (ATX) will set the strategy, vision, and execution for Humana's end-to-end digital workplace, delivering seamless, secure, and differentiated technology experiences for Humana's entire workforce ecosystem, including Humana associates, subsidiary associates, business process outsourcing (BPO) resources, clinical caregivers, contractors, and outsourced technology personnel.

The VP is accountable for defining persona-based digital workplace strategies that optimize productivity, collaboration, compliance, and experience outcomes for each workforce segment. Reporting to the CTO, this role provides executive leadership across engineering, operations, and experience strategy, leading a high-performing organization of over 500 team members with full P&L accountability for a budget exceeding $200M.

The VP operates the function under a product operating model, organizing capabilities into value-stream-aligned product teams with end-to-end ownership from engineering through production operations. This leader will build an AI-native function—one where artificial intelligence is embedded into every layer of how ATX works—driving frictionless, reliable, and scalable associate experiences that improve productivity, reduce operational complexity, and align directly with business outcomes.

Workforce Persona Experience Management

The VP of ATX will establish and govern Humana's workforce technology experience strategy, ensuring technology platforms, services, devices, collaboration tools, identity models, security controls, and support experiences are intentionally designed around the unique needs of distinct workforce personas. This includes direct accountability for technology experiences supporting:

• Humana Associates
• Associates employed by Humana subsidiaries and affiliated entities
• Business Process Outsourcing (BPO) resources
• Clinical caregivers and care delivery teams
• Outsourced technology personnel, contractors, and managed service providers

Operating Pillars

This role is anchored to six non-negotiable operating pillars:

1. Product Operating Model: Value-stream-aligned, outcome-accountable delivery with integrated engineering and operations ownership.
2. Customer Satisfaction Management: Voice-of-associate disciplines and closed-loop governance.
3. Financial Discipline: Full P&L accountability, investment governance, and cost transparency at enterprise scale.
4. Controls & Risk: Audit-ready, compliant, and operationally resilient across all ITGC and regulatory obligations.
5. AI-Native Operations: AI embedded in how ATX works—across engineering, operations, support, and financial management.
6. Workforce Persona Experience Management: Technology experiences intentionally designed, measured, and continuously improved based on the unique needs of workforce personas.

Key Responsibilities

• Strategy & Vision: Define and execute the vision and strategy for ATX, delivering a secure, scalable, and reliable AI-powered digital workplace.
• Engineering & Operations Ownership: Maintain executive ownership across all ATX engineering, operations, support services, and experience strategy functions.
• AI-Native Function: Build and sustain an AI-native function by embedding AI-powered tooling, agentic workflows, and intelligent automation into the core operating model.
• Digital Workplace Transformation: Drive modern technology transformation, including AI productivity tools, automation, and self-service capabilities.
• Customer Satisfaction Management: Lead customer satisfaction as an operational discipline, tied to DEX, CSAT, NPS, and Tech Love Score.
• Financial Management: Own a comprehensive financial management discipline, including multi-year investment planning and cost transparency across a $200M portfolio.
• Controls Agenda: Establish and maintain a strong controls agenda, including ITGC, operational risk management, and regulatory compliance.
• Enterprise Standards: Operationalize enterprise standards for endpoint computing, collaboration platforms, workforce identity, and productivity tooling.
• Talent & Culture: Develop a progressive engineering culture that fosters creativity, collaboration, and AI-native ways of working.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 15 years of progressive technology leadership experience, including enterprise-scale digital workplace, infrastructure, or end-user computing environments.
• 10 years of experience leading large, complex, matrixed organizations.
• Demonstrated experience defining and delivering digital workplace strategies for multiple workforce personas.
• Proven experience operating technology functions under a product operating model.
• Proven financial management acumen, including P&L ownership and $100M+ budget management.
• Track record of building and maintaining a strong IT controls and risk management posture.
• Demonstrated experience building AI-native operations.
• Proven experience driving enterprise-wide transformation initiatives.
• Strong experience leveraging data and metrics (CSAT, DEX) to drive operational performance.
• Exceptional stakeholder management skills.

Preferred Qualifications

• Experience leading product operating model transformations.
• Expertise in agentic AI and AI-augmented operations.
• Strong engineering expertise.
• Experience leading AI-driven workplace or IT support transformations.
• Deep expertise in modern endpoint management and collaboration platforms (e.g., Microsoft 365, Zoom, Copilot).
• Experience in healthcare or similarly regulated industries.

Additional Information

• Scheduled Weekly Hours: 40
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Work at Home Requirements: Requires a minimum download speed of 25 Mbps and upload speed of 10 Mbps, and a dedicated workspace to protect PHI/HIPAA information.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.