Field Support Specialist
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Support Specialist in the United States.
This role serves as a critical bridge between internal home office teams and field sales professionals, providing hands-on support, coaching, and problem-solving across a fast-paced, remote environment. You will work closely with sales leaders and advertising partners to ensure smooth operations, clear communication, and consistent application of processes. Acting as both a trusted advisor and operational support resource, you will help field teams navigate challenges, improve performance, and adopt best practices. The position requires strong communication skills, adaptability, and a proactive mindset to manage a high volume of inquiries and evolving needs. You will also collaborate cross-functionally with design and operations teams to ensure alignment and clarity across workflows. This is a highly interactive role where your ability to teach, support, and troubleshoot directly impacts field success and customer satisfaction.
Accountabilities
- Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
- Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
- Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.
- Provide real-time troubleshooting and problem resolution while maintaining a calm, service-oriented approach.
- Support inbound phone coverage as part of a shared team responsibility to meet staffing needs.
- Collaborate with design and operational teams to clarify workflows and help field teams understand administrative and production processes.
- Identify opportunities to improve efficiency and proactively reduce reactive support needs.
- Work both independently and collaboratively to ensure consistent service delivery and support quality.
Requirements
- Strong communication skills, both written and verbal, with the ability to explain complex processes clearly.
- Ability to learn quickly and adapt in a fast-paced, evolving environment.
- Confidence in decision-making within established guidelines and training frameworks.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Office and Google Workspace tools.
- Experience in customer support, call center, or ticketing system environments is a plus.
- Strong problem-solving mindset with resourcefulness and attention to detail.
- Ability to remain calm, patient, and professional under pressure.
- Collaborative, team-oriented attitude with a strong focus on helping others succeed.
- Comfortable working full-time remote (9:00 AM - 6:00 PM ET, Monday-Friday).
Benefits
- Annual salary of $44,000
- Full health insurance coverage for employees and their families
- Complimentary basic dental coverage
- Access to nutritionist support and wellness resources
- Employee Assistance Program (EAP) with mental health support services
- 401(k) retirement plan with company match
- Financial planning support services
- $7,000 first-time homebuyer assistance program
- Paid time off including annual holiday break
- Three-week paid sabbatical after four years of service
- Paid parental leave (12 weeks maternity, 2 weeks paternity)
- Monthly remote work stipend for home office and internet expenses
- Pet care insurance and employee discounts
- Mission-driven initiatives supporting community impact programs
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.