Inbound Setter Manager

Why WarriorBabe?

At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.

Offering personalized macronutrient plans and workout programming, WarriorBabe ensures each woman's unique needs are met. With one-on-one coaching, a dedicated mobile app, and a vibrant online community, WarriorBabe provides the tools and support necessary for lasting success. Ideal for women of all ages and fitness levels, WarriorBabe adapts to ensure continuous progress and achievement of fitness goals.

Our Mission

Help 100,000 women regain their personal power and feel confident in their skin.

About the Role

At WarriorBabe, we are building a world-class sales organization rooted in conviction, operational excellence, accountability, and deep care for the women we serve. We are not interested in average leadership. We are looking for someone capable of building structure, consistency, performance, and culture inside one of the most important functions of the business: inbound lead conversion and implementation.

The Inbound Setter Manager will serve as the direct leader of WarriorBabe's inbound setter team and report directly to the Chief People Officer & Co-Owner. This individual will be responsible for team performance, operational consistency, scheduling oversight, coaching and development, accountability systems, communication standards, and scaling the inbound setting department alongside senior leadership.

This is not a passive management role. This role requires ownership, decisiveness, emotional intelligence, operational rigor, and the ability to lead a high-performance team in a fast-paced remote environment.

Core Objective

Build and lead a highly efficient, accountable, customer-first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout. This role exists to create structure, enforce standards, improve conversion performance, and rebuild the inbound setting function into a scalable and sustainable system.

Key Responsibilities

Team Leadership & Performance Management

• Directly lead and manage the inbound setter team on a daily basis.
• Coach, mentor, and develop setters through ongoing performance management and accountability.
• Facilitate all daily setter huddles with structure, intention, and performance focus.
• Conduct regular one-on-one performance conversations with team members.
• Review and analyze daily, weekly, and monthly performance trends.
• Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency.
• Identify high performers, growth opportunities, coaching gaps, and role misalignment quickly and objectively.
• Build a culture rooted in ownership, professionalism, urgency, consistency, and belief in the WarriorBabe mission.

Scheduling, Calendar Oversight & Team Availability

• Maintain oversight of all inbound setter scheduling and calendar coverage.
• Ensure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demands.
• Create and enforce clear scheduling expectations and availability standards.
• Eliminate operational bottlenecks caused by poor calendar management or inconsistent setter coverage.
• Monitor capacity planning and scaling needs as business demands evolve.
• Partner with leadership to ensure inbound team staffing supports company growth goals.

Success Looks Like:

• Consistent and predictable calendar coverage
• Reduced burnout through sustainable scheduling practices
• Ad spend no longer constrained by setter availability
• Improved efficiency and utilization across the inbound team

Coaching, Training & Development

• Develop and maintain onboarding and ramp plans for all new inbound setters.
• Implement a standardized coaching and training cadence across the team.
• Conduct targeted call reviews tied directly to performance trends and KPIs.
• Ensure setters execute implementation and inbound calls with confidence, structure, empathy, and efficiency.
• Protect top performers from unnecessary over-coaching while providing structured remediation support where needed.
• Continuously improve team capability through feedback, training systems, and operational refinement.

Success Looks Like:

• Faster onboarding and ramp timelines
• Narrowed performance gaps across team members
• Improved inbound conversion consistency
• Training systems that are proactive rather than reactive

Performance Accountability & Reporting

• Reinstate and maintain a stats-driven accountability culture.
• Review all end-of-day (EOD) and end-of-week (EOW) reports and tracking consistently.
• Ensure setters fully understand, track, and take ownership of their numbers.
• Identify trends in show rates, scheduling consistency, booking performance, call efficiency, customer experience, and lead handling.
• Create visibility and reporting standards for leadership review.

Success Looks Like:

• Clear visibility into team performance at all times
• Objective accountability standards
• Faster identification and correction of performance gaps
• Consistent operational reporting across the inbound division

Process Improvement, SOPs & Operational Excellence

• Build, refine, and maintain SOPs for all inbound setter operations.
• Standardize daily setter responsibilities, scheduling expectations, communication practices, performance tracking, CRM management, call flow standards, and follow-up expectations.
• Partner with Sales Operations and leadership teams to improve workflows, systems, automations, and operational efficiency.
• Maintain organization and operational clarity inside CRM systems and workflows.

Success Looks Like:

• Clear operational standards and documentation
• Reduced dependency on tribal knowledge
• Cleaner team communication and cross-functional alignment
• Scalable systems that support future growth

Hiring, Recruiting & Team Scaling

• Collaborate with HR and leadership on inbound setter recruiting initiatives.
• Participate in recruiting, interviewing, and talent evaluation.
• Help define and maintain the ideal inbound setter profile (coachability, reliability, emotional intelligence, operational discipline, product conviction, culture alignment).
• Support rapid scaling and backfilling initiatives as business demands require.

Success Looks Like:

• Strong inbound talent pipeline
• Reduced turnover through better hiring alignment
• Team growth without operational chaos
• Higher quality team performance overall

Cross-Functional Collaboration

• Work closely with Sales Operations, Closer Management, HR, Operations, Tech, and Executive Leadership.
• Ensure inbound processes align effectively with closer workflows and overall customer journey.

Qualifications

• Proven leadership experience managing remote sales, setter, customer success, or high-performance operational teams.
• Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance.
• Exceptional communication, coaching, and accountability skills.
• Highly organized with strong operational awareness and attention to detail.
• Comfortable making decisive leadership recommendations.
• Ability to manage multiple priorities in a fast-paced scaling environment.
• Experience with CRM systems, reporting dashboards, and remote communication tools.
• Alignment with WarriorBabe's mission, standards, and customer-first philosophy.

Additional Requirements & Expectations

• This is not a traditional 9-5 leadership role. Must be willing to operate in a fast-paced, revenue-driven environment where team performance and customer experience extend across a 7-day work week.
• Candidates should expect a workload averaging approximately 40-50 hours per week, including evenings and weekends as business needs require.
• Must have prior experience directly managing and developing an inbound setter team.
• Must understand lead quality management.
• Familiarity with HubSpot and sales CRM management is strongly preferred.
• A passion for fitness, wellness, coaching, and/or women-focused transformation services is highly preferred.
• Ideally seeking a U.S.-based domestic candidate.

Leadership Expectations

The right candidate for this role:

• Leads with conviction and accountability
• Operates proactively, not reactively
• Can balance empathy with high standards
• Is deeply solution-oriented
• Thrives in fast-moving environments
• Understands that culture and performance must coexist
• Believes in building world-class teams, not maintaining average ones

Compensation & Benefits

• Base salary range: approximately $70,000-$85,000 annually.
• Additional monthly bonus opportunities tied directly to inbound team revenue generation and performance metrics.
• On-target earnings (OTE) expected to scale into the $100,000-$150,000 annual range.
• Full Benefits: Medical, Dental and Vision 401k with Employer Match.