Bilingual Enrollment Specialist (Remote - Work From Home MST/CST)

Position Overview

This role is a non-exempt, full-time, 100% remote position. We are seeking a persuasive, patient-focused sales professional to join our team. In this role, you will engage prospective patients with chronic, potentially blinding eye diseases, helping them understand the benefits of Lumata Health's care management program and motivating them to enroll.

• Schedule: Monday to Friday (MST and CST time zone applicants desired)
• Pay Range: $23.00 - $26.00 Hourly + Monthly bonus opportunity of up to $750
• Location: Remote - Work from Home

Essential Functions

• Make a high volume of outbound calls daily (80+ minimum) to prospective patients.
• Educate patients on program benefits and overcome objections to secure enrollment.
• Use persuasive but compassionate communication to drive action while maintaining patient trust.
• Guide patients through the enrollment process, ensuring accurate information is collected.
• Confirm that patients successfully transition to their first scheduled care call.
• Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
• Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
• Achieve conversion and activation targets tied to patient growth metrics.
• Share best practices with peers and team leads to optimize outreach effectiveness.
• Participate in training and feedback sessions to improve objection handling and enrollment success.

Required Skills

• Ability to speak fluently in both English and Spanish.
• Strong sales instincts: persuasion, objection handling, closing.
• Empathy and patient focus: ability to balance metrics with compassion.
• Excellent verbal and written communication skills.
• High resilience in a quota-driven environment with frequent rejection.
• Strong organizational skills with attention to detail in documentation.
• Ability to work independently in a fully remote environment.

Education and Experience

• Previous experience working directly with patients, as a licensed agent, and/or in a caregiving role is highly preferred.
• 1+ year of sales experience is preferred.
• Experience in eye care, healthcare, or digital health is a plus.
• Proficiency with CRM systems and Electronic Health Records (EHR) systems is preferred.

Work Environment and Physical Requirements

• Must have a secure, HIPAA-compliant home office free of distractions.
• Must have a wireless connection with a minimum of 50 Mbps download and 10 Mbps upload speed.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to hear, speak, and virtually meet (camera on).

Benefits

• Medical, Dental, and Vision insurance
• Paid time off
• Parental leave
• Additional benefits as we grow

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

• Collaboration: Stay connected through regular team meetings and open communication.
• Inclusivity: A diverse team where everyone feels welcome and valued.
• Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
• Recognition: Regular feedback, performance incentives, and growth opportunities.

Lumata Health is an equal opportunity employer. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].