Manager, Events

Organization Overview

The National Credit Union Foundation is the charitable arm of the U.S. credit union movement. We exist to improve financial well-being with and through credit unions.

Job Description

We are seeking a highly organized and proactive Manager, Events to plan, organize, execute, and continuously improve the experience of the Foundation's portfolio of internal and external meetings, events, and training programs in collaboration with cross-functional teams. This role blends strategic intent with operational excellence, ensuring events advance the Foundation's mission, brand and impact goals while delivering a consistently high-quality participant experience. The ideal candidate will work closely with the cross-functional teams, as well as external contractors and resources, and will translate organizational-level objectives into scalable, well-run experiences that drive participation, engagement, learning, and long-term relationships across the credit union system.

Responsibilities:

EVENT OPERATIONS, EXECUTION & DELIVERY:

• Lead end to end event logistics, coordinating with an external event contractor on venue sourcing, and overseeing vendor management, contracts, budgets, timelines, and run of show planning.
• Develop, maintain, and apply standardized event processes, templates, and checklists to ensure consistent, high quality execution.
• Coordinate speakers, partners, vendors, contractors, sponsors, and internal stakeholders to ensure readiness and alignment across all event components.
• Manage on site, live, and virtual event execution, proactively identifying and resolving issues to protect the attendee experience.
• Oversee event registration (registration platform, website, event app), attendee management (confirmations, badges, questions), and reporting in coordination with Marketing and/or external contractors.
• Deliver event execution with a working knowledge of event production, audiovisual requirements, and venue operations.
• Conduct post event wrap up and debriefs, documenting outcomes, lessons learned, and execution recommendations for future events.

EVENT STRATEGY, PLANNING & EXPERIENCE DESIGN

• Own the end to end strategic planning of assigned Foundation led and co hosted events, from initial concept and site visit through post event evaluation and documentation of ideas/iterations for future events.
• Translate organizational priorities and audience needs into clearly defined event objectives, target audience experiences, activations, and success metrics.
• Build and manage an annual events portfolio and roadmap aligned with marketing, partnership, impact, and fundraising goals.
• Design intentional event experiences and attendee journeys that support learning, inspiration, activation of ideas, connection, and engagement.
• Ensure consistency of event messaging, experience, and brand across all formats and touchpoints.

SPONSORSHIP, BUSINESS DEVELOPMENT & BRAND AMPLIFICATION

• Support sponsorship strategy and execution by coordinating sponsor engagement and ensuring timely, accurate fulfillment of event related benefits.
• Manage partner experiences before, during, and after events to strengthen relationships, trust, and long term engagement.
• Collaborate with fundraising staff to support event based fundraising, sponsorship opportunities, and partner/sponsor acquisition efforts.
• Ensure events effectively support Foundation brand positioning and increase awareness of products, programs, speakers, and thought leadership.
• Identify and recommend new event formats, partnerships, or engagement opportunities that expand reach, relevance, and impact.

BUDGETING, OPTIMIZATION & CUSTOMER SERVICE

• Develop and manage event budgets, forecasts, and cost controls to ensure events are delivered on time and within approved financial parameters.
• Coordinate vendor contracts, invoices, and financial reconciliation in alignment with Foundation and Finance policies.
• Maintain accurate event records, documentation, and standardized processes---including budget and sponsor benefit templates, event project management timelines and checklists, and run-of-show documentation, to support consistency, compliance, and institutional learning.
• Serve as a primary point of contact for attendees, speakers, and sponsors, delivering responsive, high quality customer service across all event touchpoints, including pre- and post-event, across multiple communication channels.
• Collect and analyze post event feedback to assess performance, identify opportunities for improvement, and refine future events.

CROSS-FUNCTIONAL COLLABORATION & COMMUNICATION

• Partner with Marketing Operations to align CRM contacts, event workflows, timelines, and documentation with broader marketing systems. Ensure event data is properly captured in relevant systems (CRM, shared drives, project folders, etc.)
• Coordinate with Marketing on promotion, assets, and messaging.
• Collaborate with Marketing teams and other functional areas to ensure events deliver substantive, mission-aligned value.
• Work closely with fundraising staff to support sponsor fulfillment, prospect acquisition, retention and relationship cultivation.
• Coordinate with external agencies/contractors, vendors, properties, and co-host organizations as needed.

Requirements:

• Bachelor's degree in marketing, communications, business administration, event management, hospitality, nonprofit management, or a related field, or equivalent professional experience.
• Certifications in project management, experiential marketing, budgeting and financial management, Certified Meeting Professional (CMP), or Project Management Professional (PMP) preferred.
• 5 years of experience managing multiple complex events, convenings, or experiential programs
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail
• Strong project management, budgeting, and vendor negotiation skills
• Experience working cross-functionally in a matrixed organization
• Excellent communication skills, both written and verbal
• Comfort with data, systems, and process improvement
• Experience in nonprofit, credit union, or mission-driven organizations preferred
• Familiarity with sponsorship management and partner fulfillment
• Experience producing executive-level experiences and with executive communication styles
• Comfort working in CRM, marketing automation, and event management platforms (HubSpot, Cvent experience preferred)
• Certification or formal training in project or event management preferred (PMP, CMP, etc.)
• Ability to travel up to 45 days per year.

If you are highly motivated and are interested in this opportunity, we encourage you to apply today!

This position is fully remote based out of any of the following states: Arizona, Colorado, District of Columbia, Florida, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Oregon, South Carolina, South Dakota, Texas, Virginia, Washington, and Wisconsin.

The National Credit Union Foundation is committed to fostering an inclusive work environment that celebrates the unique perspectives of its employees, while cultivating a culture that generates curiosity and understanding of each other and promotes an equitable outcome for everyone. We strive to create an environment where we celebrate our differences by treating each other with respect, listening to different perspectives and creating a workplace where your authentic self belongs and thrives while supporting our communities.