Lead Product Manager

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. We empower consumers and businesses in approximately 200 markets to join and thrive in the global economy through our global, two-sided network connecting hundreds of millions of merchants and consumers.

Job Summary

We are seeking a Lead Product Manager, Consumer Growth - In-Store, to drive the next phase of growth for our Contactless Tap to Pay wallet. This entrepreneurial leader will own the growth funnel end-to-end, continuously optimizing how users discover, set up, and begin paying with the wallet. The role involves testing new growth acceleration strategies and building new experiences to attract more users. Success will be measured by user onboarding and payments via the Contactless Tap to Pay wallet. As we expand to new geographies and product lines, you will have the opportunity to scale your impact. You'll collaborate closely with engineering, design, and data science, as well as partner teams across the Consumer org, marketing, GTM, and local market leadership to deliver impactful, customer-first solutions.

Essential Responsibilities

• Contribute to product strategy with cross-functional stakeholders, aligning with the shared vision for the product or enabling platform.
• Implement the architectural roadmap, balancing innovative design and technical execution with regulatory requirements, time-to-market, customer needs, and product profitability.
• Prioritize the customer experience and customer needs in product requirements and decision-making.
• Monitor product success metrics, including usability studies, research, and market analysis.
• Manage workstreams such as analytics, customer discovery, market research, and competitive analysis to drive data-driven decisions.
• Monitor product profitability measures, including budget.
• Participate in operational mechanisms driving execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews. Interface with product and technology leadership as needed.
• Partner with content developers, data scientists, product designers, and user experience researchers.

Minimum Qualifications

• 5 years of relevant experience and a Bachelor's degree, OR any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• An undergraduate degree or equivalent. MBA preferred.
• Hands-on software product management experience, particularly in mobile applications and consumer growth.
• Extensive consumer-facing experience, including building 0-to-1 products and scaling from 1-to-X.

Key Responsibilities

Champion Customers

• Advocate for users, ensuring our in-store solutions meet their needs and earn their usage.
• Obsess over the customer experience and user introduction to the product, identifying how to reach more user segments and effectively onboard new customers.

Think Like an Owner

• Think broadly about opportunities to grow your product, considering all options to grow the user base—experimenting on existing flows, building new features, or partnering with other teams.
• Cut through ambiguity and move with speed to test, learn, iterate, and deliver.

Work Across Altitudes and Functions

• Set a clear growth strategy while diving into the details of experiments, funnels, and user journeys.
• Align teams across the company and seek new collaboration opportunities to bring more of PayPal's in-store capabilities to users.
• Partner with teams across the PayPal app to integrate Contactless wallet growth initiatives into their surfaces.

Drive Growth Through Experimentation

• Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale successful initiatives.
• Leverage research, data, and insights to optimize user journeys and funnels.
• Become a data champion for measuring live products, building mechanisms and culture that unlock future product growth.

Advocate and Influence

• Represent your products company-wide and use influence to ensure priorities are realized.
• Communicate effectively with both executive audiences and working teams.

Execute Effectively

• Lead a scrum team to bring product plans to life, delivering impactful solutions to customers.
• Institute repeatable processes that ensure continuous improvement.

Be Accountable

• Own the successes and failures of product experiences, maintaining accountability for both customer and business results.
• Translate between customer experience and business metrics to ensure alignment.

Compensation and Benefits

• Base Pay: The base pay for this role depends on location and relevant experience. For San Jose, California, the range is $176,500.00 - $262,350.00 Annually.
• Additional Compensation: May include annual performance bonus, equity, or other incentive compensation.
• Recruitment Fraud Alert: PayPal does not charge fees for applications or background checks. Be wary of requests for passwords or OTPs. Report suspicious activity.
• Work Model: Balanced hybrid model (3 days in office, 2 days remote/office choice).
• Benefits: Comprehensive, choice-based programs supporting physical, emotional, and financial wellbeing, including generous paid time off, healthcare, and mental health resources.

Diversity and Inclusion

PayPal is committed to equal employment opportunity (EEO) and fostering a diverse and inclusive workplace. We value all employees and strive to create an environment where everyone feels accepted, secure, included, and valued. If you need assistance with your application due to a disability, please contact [email protected].

Join Our Talent Community

For general consideration of your skills, please join our Talent Community. We encourage you to apply even if you don't meet every qualification, as the confidence gap and imposter syndrome can prevent great candidates from applying.