About Us
Persephone Social is a woman-owned and operated, award-winning social media agency focused on fostering meaningful connections and sustainable growth. Drawing inspiration from nature, the agency takes an organic approach, blending technical expertise with creative intuition to amplify the authentic voice of brands.
Role Description
The Account Coordinator will play a crucial role in assisting with day-to-day social media operations alongside our Account team for a variety of clients. This includes social media content scheduling, community management, and asset organization. If you're a communicative, detail-oriented person with a passion for social media and luxury hospitality, we want to hear from you! This role directly reports to our Account Manager and Account Director and is a great opportunity for anyone who is looking to gain experience in the social media space. This role requires a basic understanding of social media, an understanding of the luxury hospitality landscape, the ability to speak and write professionally, and the warmth and professionalism needed to deliver a high level of customer service.
Responsibilities:
Social Media Coordination:
- Upload social media content across platforms (Instagram, Facebook, LinkedIn, TikTok, Pinterest, Threads, etc.) to our CMS system.
- Create UTM links for content and ensure all content has appropriate trackability.
- Keep your eye on the pulse of the social media landscape. What is exciting right now? We want you to share what you are seeing!
Community Management:
- Actively monitor client social media channels for comments, messages, and mentions.
- Engage with followers in a timely and authentic manner, fostering positive relationships with the community.
- Handle customer inquiries and escalate any issues to the appropriate team member when necessary.
- Develop strategies to increase community engagement, foster loyalty, and drive brand advocacy.
Reporting & Analytics:
- Assisting the Account team with reporting and analyzing data.
Qualifications:
- 1-2 years of experience in social media management or community management.
- Strong understanding of social media platforms, trends, and best practices.
- Excellent written and verbal communication skills.
- Detail-oriented with strong organizational skills and the ability to handle multiple tasks at once.
- Proficiency with social media management tools (e.g., Hootsuite, Brandwatch, Sprout Social, Sprinklr etc.).
- A passion for building and nurturing online communities.
- Ability to work independently in a remote setting and manage time effectively.
- Creative mindset with a problem-solving attitude.
Bonus Points For:
- Experience in the luxury or hospitality industries.
- Copywriting ability with a strong understanding of grammar and tone of voice.
Why Persephone Social?
If you're looking to join a growing agency who values a work/life balance, we'd love to hear from you! Benefits include unlimited PTO, Medical, Dental, and Vision health plan, 401K match, fully remote work, and a respect for your time.
Salary: $40,000-$45,000/year DOE