Job description
Job Responsibilities
- Actively and strategically manage a portfolio of B2B clients.
- Build strong, long-term relationships.
- Identify upselling and cross-selling opportunities.
- Ensure client satisfaction, retention, and account growth.
- Coordinate with internal teams (technology, marketing, product, etc.).
- Track deliverables, key performance indicators (KPIs), and account performance.
- Identify opportunities for improvement in client processes and outcomes.
Requirements
- Minimum 2 years of experience in roles such as Account Manager, Customer Success, or positions with direct client interaction.
- Experience managing clients directly.
- Experience in B2B environments, preferably in services or SaaS.
- Experience in consultative sales or strategic account management.
- Proficiency with CRM tools (HubSpot, Salesforce, or others).
- Intermediate English level (B1-B2) for junior profiles and advanced (C1) for senior profiles.
Key Skills
Client Relations
- Clear and professional communication.
- Stakeholder management.
- Problem-solving.
- Continuous follow-up.
Business and Performance
- Results-oriented (KPIs, revenue, growth).
- Identification of commercial opportunities.
- Experience in upselling and cross-selling.
Management and Operations
- Organization and management of multiple accounts.
- Tracking of projects and deliverables.
- Coordination with internal teams.
Strategic Thinking
- Understanding of client's business.
- Ability to propose improvements.
- Data-driven decision-making.
Technological Knowledge
- Familiarity with digital tools.
- Functional understanding of processes.
Desirable Qualifications
- Experience in SaaS or startups.
- Experience with international clients.
- Experience managing mid-market or enterprise accounts.
- Experience in digital agencies or services.
Application Process
To proceed, please record a short video (1-2 minutes) including:
- Your experience as an Account Manager.
- Tools you have used.
- Your English level (you can include a few sentences in English).
- Your current availability.
This video will help us get to know you better and prioritize active applications.
Video Recording Link:
https://app.videopeel.com/c/gsdlzizj
*By applying for this position, you will create your Simera Professional Key (SPK) — a unique key to help you connect with employers, stand out, and secure the right opportunity. ✨