Social Media Account Manager

About Us

SociallyIn is a 100% social media-focused agency with 15 years of experience and 50 employees. We are actively investing in how AI changes the way agencies work.

About the Role

We're hiring a Social Media Account Manager for a senior-track role focused on client relationships, strategy, and account growth. This position offers real ownership, going beyond a typical project management role. You will be responsible for managing and strengthening client relationships from start to finish.

What You'll Own

• Lead client accounts with strategy, content curation, distribution, and engagement.
• Manage 4-8 client accounts as the primary point of contact and strategic lead.
• Oversee day-to-day communication for multiple client accounts.
• Build strong, trusted relationships with clients and internal teams.
• Develop social strategy, content direction, and optimize performance across all major platforms.
• Identify, outreach to, and manage influencer campaigns when applicable.
• Lead client calls, presentations, reporting discussions, and strategic conversations.
• Manage projects, timelines, deliverables, and cross-functional coordination.
• Drive client growth by identifying and advocating for expansion opportunities.
• Collaborate with creative production, paid media, and strategy teams.
• Conduct social listening for trending content, conversations, topics, events, and news.
• Ensure clients feel supported, informed, and confident in the partnership.
• Stay updated on industry trends, algorithm changes, and platform updates.
• Monitor, analyze, and report on social media data against KPIs.
• Deliver performance reports and translate data into actionable insights.

What Success Looks Like in 90 Days

• Establish trust with all clients in your portfolio.
• Identify at least one optimization or growth opportunity per account.
• Actively experiment with AI tools to enhance your work.
• Be perceived by clients as a strategic partner, not just a vendor.

Career Growth

Our strongest Account Managers can advance to Senior AM, Group Account Director, or Strategy Lead roles within 2-3 years. We prioritize internal promotions. Clear paths exist for those aspiring to lead teams, manage client verticals, or shape agency strategy.

What You Bring to the Table

• 5-8 years of social media account management experience.
• 2-3 years of agency experience required.
• Strong understanding of social KPIs and ability to analyze performance data to inform strategy.
• Creative mindset with experience in campaign planning and idea generation.
• Proven success in developing social media campaigns and managing social communities, including day-to-day management, growth strategies, paid media, measurement, engagement campaigns, and content strategy.
• Genuine curiosity about AI and a willingness to experiment with new tools and workflows.
• Excellent written communication skills for briefs, emails, and captions.
• Exceptional organizational skills.
• Confidence in client-facing conversations with senior marketing leaders.
• A genuine interest in social media as a discipline.
• Innate curiosity and entrepreneurial spirit.

What We Offer

• Salary: $75,000--$90,000, DOE (exact compensation may vary based on skills and experience).

Benefits

• Remote-friendly work environment with daily morning team standups.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Uncapped Paid Time Off (PTO).
• Parental leave.
• Paid volunteer time.
• Home office allowance.
• Learning Credit.
• Direct exposure to senior leadership in a fast-paced, experimentation-friendly environment.
• Additional benefits detailed on our careers page.

Impact

This role offers a genuine seat at the table, with direct collaboration with our founder and leadership team. Your ideas will be heard, and your work will influence the agency's direction.