Billing Operations Lead

About the Role

Spotify is seeking a Billing Operations Lead to manage billing operations across self-serve and direct buying channels. This role involves leading global vendor billing support teams, handling advertiser queries, and collaborating with Finance, Accounting, and Fraud teams to ensure billing accuracy, compliance, and a positive advertiser experience. You will be a key point of contact for billing escalations and will play a crucial role in shaping and scaling billing systems and processes.

What You'll Do

• Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels.
• Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions.
• Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance.
• Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy.
• Ensure billing operations align with country-specific invoicing requirements and compliance standards.
• Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform.
• Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams.
• Identify skill gaps within vendor teams and support onboarding and continuous learning programs.
• Review support cases to spot trends, improve quality, and reduce recurring billing issues.
• Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience.
• Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches.

Who You Are

• You have 5 years of experience in billing operations, revenue operations, financial operations, or a related field.
• You have experience working with global vendor support teams across multiple time zones.
• You understand billing and invoicing processes, including invoice generation, adjustments, and dispute resolution.
• You have worked with Finance and Accounting teams to build or improve operational processes.
• You are comfortable navigating fraud detection or compliance-related workflows and partnering with relevant teams.
• You take a proactive approach to identifying issues and improving processes before they scale.
• You bring strong attention to detail and care about accuracy, documentation, and compliance.
• You communicate clearly and collaborate effectively across a range of stakeholders.

Where You'll Be

• This role can be based within the Eastern Standard time zone in the United States.
• The salary range for this position is $91,395--$130,564 USD, plus equity.
• Benefits include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave.

About Spotify

Spotify transformed music listening forever. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. We are an equal opportunity employer, passionate about inclusivity and ensuring our recruitment process is accessible to everyone.

Equal Opportunity

Spotify is committed to creating a diverse and inclusive workplace. We welcome all applicants regardless of background, identity, or experience. We offer accommodations throughout the application and interview process.

Inclusion

We believe our differences power our innovation. Bring your unique perspectives and experiences to help us revolutionize how the world listens. ,metadescription: