Job Summary
The Growth and Retention Specialist is a strategic, customer-facing role focused on protecting and growing our existing customer base. This position is central to our customer retention strategy, proactively engaging customers throughout their renewal lifecycle. Beyond simply processing transactions, you will serve as a primary point of contact, ensuring our customers not only continue to find value in our products but also discover new opportunities to grow with us. Your primary responsibilities will be to secure renewals and identify and act on opportunities to upsell and cross-sell. This requires a deep understanding of customer objectives, the ability to articulate our value proposition effectively, and a commitment to finding solutions that meet their evolving needs.
The ideal candidate will be adept at navigating customer conversations and independently driving positive commercial outcomes for both the customer and the business.
Responsibilities
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Own the Renewal Process: Manage the full renewal cycle, from initial communication to contract close and Proactively engage with customers to discuss upcoming renewals, address any concerns, and ensure a smooth, timely process.
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Identify Upsell and Cross-Sell Opportunities: Actively listen to customer needs and challenges to identify and introduce additional products, services, or upgrades that will enhance their success and expand our footprint within their organization.
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Negotiate and Problem Solve: Lead commercial discussions, including pricing negotiations, to secure renewals. Tactfully address and resolve any customer concerns or obstacles to ensure a successful outcome.
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Serve as a Customer Advocate: Build strong relationships with customers, acting as a trusted advisor and a strategic liaison. Effectively communicate customer needs and feedback to internal teams, ensuring a unified and efficient approach to customer success.
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Drive Internal Collaboration: Act as the primary link between the customer and internal teams (Sales, Customer Success, etc.). Route and escalate complex customer needs or issues to the appropriate team members, ensuring a unified and efficient approach to customer success.
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Adhere to and Improve Processes: Follow established renewal processes while also contributing to their ongoing refinement based on customer feedback and interactions.
Training
- ~4 weeks
Experience Level
- Entry Level
Job Type & Location
- This is a Contract position based out of Atlanta, GA.
Pay and Benefits
- The pay range for this position is $28.41 - $28.41/hr.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
- This is a fully remote position.
Application Deadline
- This position is anticipated to close on Apr 30, 2026.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.