E-Commerce Manager

Village Retail

Atlanta, GA | 100% Remote | Full-Time | $25.00/hr | Monday through Friday, 9:00 AM to 5:00 PM EST

POSITION OVERVIEW

Village Retail is seeking a highly skilled and results-driven E-Commerce Manager to own and lead our online retail operations. This is a full-time remote role for a hands-on professional who brings deep fluency across every dimension of modern e-commerce, from Shopify store management and vendor relations to email automation, paid advertising, and social commerce.

The ideal candidate is a proactive, self-directed operator who thrives in a fast-paced environment, holds themselves to an exceptionally high standard, and understands that every customer touchpoint is a direct reflection of our brand. Camera-ready professionalism and consistent availability during scheduled hours are required.

SCHEDULE AND COMPENSATION

• Compensation: $25.00 per hour
• Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
• Lunch break: 1:00 PM to 1:45 PM daily
• Classification: Full-time, hourly, 40 hours per week
• Location: 100% remote; camera-on availability is required during all scheduled work hours
• Requirements: A minimum of three verifiable professional references and a successful background check are required prior to the start of employment.

CORE RESPONSIBILITIES

Shopify Platform Management

• Manage all day-to-day Shopify storefront operations including product uploads, inventory management, pricing updates, and order processing.
• Optimize product pages for conversion through compelling imagery, descriptions, variant structuring, and cross-selling strategies.
• Configure and maintain Shopify apps and integrations.
• Monitor site uptime, troubleshoot issues, and coordinate with developers.
• Manage checkout optimization, discount codes, gift cards, and promotional campaigns.
• Ensure mobile responsiveness, site speed, and user experience standards.
• Sync inventory and sales data between online and physical retail locations.
• Conduct regular audits to ensure product descriptions, pricing, imagery, and inventory are accurate.

Online Vendor Relationship Management

• Serve as the primary point of contact for all vendors.
• Onboard new vendors, coordinating product setup, imagery, pricing, and inventory processes.
• Communicate proactively regarding inventory levels, restocking, and sales performance.
• Plan and coordinate product launches and promotional campaigns.
• Track and analyze vendor performance metrics.
• Maintain accurate vendor records and negotiate terms for online exclusives and placements.

Social Commerce and Influencer Marketing

• Manage social commerce integrations (Instagram Shopping, Facebook Shops).
• Develop and oversee influencer and creator partnership programs.
• Create and distribute affiliate links, promo codes, and UTM parameters.
• Identify, recruit, and onboard micro-influencers.
• Track influencer and affiliate performance and ROI.

Email Marketing and Klaviyo Management

• Own and execute the full email marketing strategy using Klaviyo.
• Build, segment, and maintain email lists for targeted campaigns.
• Design and deploy weekly newsletters.
• Create and optimize automated email flows (welcome series, abandoned cart, post-purchase, etc.).
• Implement and manage SMS marketing campaigns.
• A/B test content to maximize performance and monitor deliverability.

SEO, Organic Search, and AI Visibility

• Execute a comprehensive SEO strategy to increase organic traffic.
• Conduct keyword research and optimize on-page elements (title tags, meta descriptions, header tags, alt text).
• Implement and maintain Schema.org structured data.
• Apply Generative Engine Optimization (GEO) strategies for AI-powered search visibility (Google AI Overviews, ChatGPT, etc.).
• Develop FAQ content and buying guides to support AI visibility and voice search.

Paid Advertising and Analytics

• Manage Google Analytics 4, Google Ads, and Meta advertising campaigns.
• Maintain and troubleshoot the Google Merchant Center product feed.
• Implement conversion tracking via Google Tag Manager.
• Monitor ROAS and customer acquisition costs.
• Build performance dashboards and provide reporting to leadership.

Customer Experience and Operations

• Monitor customer feedback and respond to inquiries.
• Analyze customer behavior to identify friction points.
• Coordinate with fulfillment partners and manage returns/exchanges.

REQUIRED QUALIFICATIONS

• 2 to 4 years of hands-on e-commerce management experience.
• Expert-level Shopify proficiency.
• Advanced Klaviyo expertise (flows, segmentation, reporting).
• Demonstrated ability to manage Google Ads and Meta Ads.
• Solid knowledge of SEO best practices.
• Proficiency in Google Analytics 4, Excel, and Google Sheets.
• Experience managing vendor relationships.
• Strong written and verbal communication skills.
• Ability to work independently in a fully remote environment.

PREFERRED QUALIFICATIONS

• Experience with mission-driven or artisan brands.
• Experience with Shopify POS and omnichannel inventory.
• Photography or graphic design skills (Canva/Adobe).
• Google Ads or Klaviyo certification.
• Bachelor's degree in Marketing, Business, or related field.

HOW TO APPLY

To be considered, please submit a current resume, a cover letter describing your experience and interest in this role, and a minimum of three professional references. Incomplete applications will not be reviewed. Applications are evaluated on a rolling basis.

Village Retail is an equal opportunity employer.