Account Manager

Account Manager

Location: Remote (U.S. Based)

Team: Sales

Reports to: Chief Revenue Officer

Employment Type: Full-Time

About ThirdChannel

ThirdChannel helps brands deploy their best advocates into the marketplace through a technology-first platform connecting brands, retailers, and field teams.

About the Role

ThirdChannel is hiring an Account Manager to serve as the strategic partner and primary point of contact for our brand and retail clients. We're looking for a curious, data-savvy operator who pairs deep client empathy with sharp commercial instincts --- someone who can translate business goals into program plans, surface insights from field data, and turn renewals into expansion opportunities.

You will own the full client lifecycle post-sale: onboarding, adoption, business reviews, renewals, and growth. Working cross-functionally with Sales, Operations, Product, and Engineering, you will make sure ThirdChannel's technology platform and field workforce deliver measurable ROI for every account on your book. Success in this role looks like high retention, strong client satisfaction, on-budget program execution, and a clear track record of growing accounts year over year.

Key Responsibilities

Client Relationship Management

Build and maintain strong, trusted relationships with brand and retail partners. Serve as the strategic liaison between the client and internal teams to ensure satisfaction, retention, and long-term success.

Strategic Account Planning

Understand each client's goals, challenges, and key metrics. Develop and execute account strategies that align with their business objectives while managing multiple workstreams and deadlines effectively.

Solution Implementation & Product Adoption

Oversee the onboarding and integration of ThirdChannel's technology into client workflows. Anticipate adoption barriers and advocate for operational change and AI-driven efficiencies where they create real value for the client.

Drive Value Through Insights

Analyze and present data that demonstrates program ROI using dashboards, field feedback, and performance trends. Deliver scheduled business reviews that pair data storytelling with concrete, actionable recommendations.

Revenue Growth & Budget Management

Build budgets, secure renewals, and propose upsells that align with client goals and internal business targets. Ensure all services --- particularly in-store deliverables --- are completed within the agreed-upon budget and scope, balancing value delivery with cost efficiency. Identify opportunities to expand service offerings within existing accounts.

Cross-Functional Collaboration

Partner with Sales, Operations, Product, and Engineering to ensure solutions are delivered seamlessly. Translate client feedback into clear inputs that shape product development and service offerings.

Proactive Problem Solving

Anticipate challenges before they escalate. Resolve issues quickly and effectively to maintain operational continuity and client satisfaction.

Qualifications

• 5 years of experience in account management, client success, or sales within the retail and/or SaaS/technology sectors.
• Proven track record managing enterprise or strategic accounts and hitting retention and growth targets.
• Strong budget management experience, from initial scoping through renewal cycles.
• Analytical mindset with experience using data dashboards and performance insights to drive decision-making.
• Excellent communication, presentation, and negotiation skills --- especially in translating client feedback into actionable business plans and converting insights into commercial outcomes.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and Google Workspace (Docs, Sheets, Slides); familiarity with CRM tools (HubSpot preferred) and reporting platforms is a plus.
• Highly organized with the ability to manage multiple client deliverables in a fast-paced environment without dropping the thread.
• Comfort working cross-functionally and partnering with Sales, Operations, and Product to deliver against client commitments.
• Remote role, open to U.S.-based candidates; occasional travel for client meetings, business reviews, or team offsites may be required.

Why ThirdChannel?

• Comprehensive Health, Dental, Vision, and Short-Term Disability Insurance
• Unlimited Paid Time Off, plus a Company Holiday Calendar
• 401(k) retirement plan with company match
• Professional development opportunities and continuous learning programs
• A creative and inclusive work environment that values innovation, ownership, and collaboration
• Opportunity to work at the intersection of retail, technology, and workforce innovation
• Remote-first work environment with optional office space available in Boston and New York City