Senior Solutions Architect

Senior Solutions Architect

Cyberattacks on critical infrastructure, government, and private enterprises are at an all-time high -- and only growing more urgent with AI. Xage is a global leader in zero trust access and protection at the forefront of solving this pressing issue. We are pioneering a secure tomorrow by empowering organizations worldwide to connect anyone to anything, while delivering unparalleled defense against every cyber threat.

We have built tremendous momentum across governments and commercial enterprises around the world, and it's just the beginning. Recognized by Forbes as one of America's Best Startup Employers, Xage prioritizes creativity, collaboration, and innovation in pursuit of our mission. We are headquartered in Palo Alto, CA and have global teams across North America, EMEA, and APJ.

We're passionate about solving problems that have positive, real-world consequences for the lives of everyday people. We hope you'll join us in the fight against cyberattacks and safeguarding critical systems.

About the Role

• Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client's business objectives.
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.
• Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements.
• Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools.
• Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth.
• Identify gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships.

About You

• Demonstrated hands-on technical knowledge and experience working with industrial networking solutions, industrial control systems, or cybersecurity solutions (e.g., identity and access management).
• Demonstrated success in creating winning solutions and proposals that result in customer wins and exceeded sales goals.
• Demonstrated success forming technology solutions and system integration partnerships in industrial verticals.
• Experience and understanding of the operational requirements of utility companies, oil & gas operators, renewable energy operators, and/or transportation operations.
• Experience with product or service delivery with Identity and Access Management solutions.
• Deep understanding of IT and OT network communication protocols.
• Knowledge and understanding of various security control frameworks (e.g., IEC62443, NERC CIP, NIST, NCSC CAF).
• Knowledge of Purdue Reference Architecture.
• Experience with the application of threat modeling or other risk identification techniques.
• Knowledge and experience in cybersecurity assessments for both OT & IT security.
• Good understanding of Operational Technologies such as Programmable Logic Controllers (PLCs), Supervisory Control and Data Acquisition (SCADA) software, RTUs, HMI, and Distributed Control Systems (DCS).
• Strong experience with Windows, Active Directory, LDAP with knowledge of UNIX/Linux systems.
• Ability to communicate & present to a range of technical and executive stakeholders.
• Excellent architecture life-cycle design and documentation skills.

What You Need to Succeed

• Degree in Computer Science or Engineering
• 10 years of experience in developing cybersecurity solutions and services, with a focus on IAM/PAM, ICS environments, and network security.
• 10 years in design and deployment of network security solutions and controls in industrial networks, (i.e., network zoning, segmentation, and isolation designs and implementation)
• Linux system administration & troubleshooting experience.
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.
• Comfortable with one high-level programming language
• Proficient in Shell/Bash/Python/C
• Knowledge of virtual machines, network virtualization, and containerization technologies (Docker)
• Customer focus, understand customer needs and not only what customers say. People skills to gain customers respect and compassion.
• Understanding of Industrial Control Systems (technologies and/or environments. Examples include SCADA, DCS, RTUs, IACS, PLCs, HMIs, Engineering Workstations, Historians, etc.)

Additional Skills

• Experience working directly in an industrial environment is a plus.
• Experience working with automation platforms, such as Ansible.
• Self-motivated and results focused; ability to strengthen the team and its mission.
• Ability to travel based on the needs of the business.
• Comfortable in teaching and coaching technical subjects

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