About Us
At Custom Neon, we create premium custom LED signage that helps businesses and individuals bring their spaces to life. Founded in Australia in 2018, we've grown into a global brand with teams across Australia, the USA, and the United Kingdom.
We pride ourselves on delivering high-quality products, exceptional customer experiences, and a creative, fast-paced work environment. Our headquarters are based in Melbourne, Australia, with a growing presence in the USA.
We're passionate about creating signage that makes an impact whether it's for businesses, events, retail spaces, hospitality venues, or personal projects.
The Role
We are looking for an experienced and motivated Team Leader to oversee the day-to-day operations of our Neon Sales & Design team.
This role plays a key part in ensuring a seamless customer experience from initial enquiry through to design, invoicing, order processing, and final delivery. You will lead and support a team of Neon Sales & Design Specialists while helping drive operational efficiency, team performance, and customer satisfaction.
The ideal candidate is organised, solutions-focused, confident managing people, sales driven and thrives in a fast-paced environment.
This is a full-time remote role. Open to applicants based in Nevada.
Key Responsibilities
- Use Adobe Illustrator to Quote, design, and process LED signage sales enquiries
- Lead and support a team
- Oversee the day-to-day operations of the Sales & Design team
- Ensure a high standard of customer experience, accuracy, and end to end workflow management
- Conduct Sales outreach calls and build realtionships with key commercial clients.
- Act as a key point of contact for team questions and operational support
- Assist in resolving customer concerns and escalations professionally
- Liaise with manufacturing and shipping stakeholders regarding escalated matters
- Communicate company updates and operational changes to the team
- Support KPI tracking, reporting, and company audit processes
- Work closely with the Global Operations Manager to support team growth, development, and ongoing learning opportunities
Position Details
Please review the following position requirements before applying:
- Full-time position (38 hours per week)
- Ongoing long-term role
- Laptop and required systems provided by Custom Neon
- Previous experience in the signage or LED industry (Required)
- Previous experience leading a team (Required)
- Pervious experience working with production partners (Desirable)
- Previous experience using Adobe Illustrator & Hubspot (Desirable)
Benefits
- A role that combines creativity, sales, leadership, and operations
- Remote work from home
- Fun, collaborative, and supportive team culture
- Employee Assistance Program (EAP)
- Health insurance options
Our Values
At Custom Neon, our mission is to Illuminate life so that every moment is unforgettable.
Our values guide the way we work, collaborate, and support our customers:
Powered by Passion
We lead with kindness, integrity, accountability, and empathy.
Brighter Together
We value teamwork, open communication, ownership, and celebrating each other's successes.
Light the Way
We embrace growth, innovation, continuous learning, and sharing knowledge with others.
Ignited by Our Customers
We are committed to delivering memorable, professional, and personalised customer experiences.
If these values align with who you are and you're excited by the opportunity to grow within a dynamic global business, we'd love to hear from you.