[Remote] Manager, International Account Management

Job Summary

Docusign, a global leader in e-signature and contract lifecycle management, is seeking a Remote Manager for International Account Management. This role is open to candidates in the USA and focuses on client relationship management, satisfaction, revenue retention, and growth within a SaaS environment.

Responsibilities

• Achieve and exceed maintenance and cloud sales objectives and quotas.
• Develop and implement a renewal strategy to retain and grow assigned business.
• Analyze metrics to identify and close open and up-sell opportunities.
• Lead a team of renewal specialists, ensuring goal attainment and diligent business follow-up.
• Manage sales forecasts using Salesforce.com, aligning with targets, strategic plans, and budgets.
• Proactively identify at-risk renewals and address issues hindering timely renewal.
• Negotiate terms for mutually beneficial outcomes for Docusign and clients.
• Participate in strategic account processes, validating account details and collaborating with Adoption Services.
• Liaise effectively with cross-functional teams to ensure seamless collaboration.
• Foster client partnerships by engaging with high-level executives and strategic thinkers across all organizational levels.
• Identify trends and opportunities to enhance the Renewals team's internal processes.
• Maintain accurate records of all activities in Salesforce.com.

Skills and Qualifications

• Minimum of 2 years of experience in renewal management, consultative sales, or business consulting.
• Minimum of 2 years of experience with sales methodologies including prospecting, client consultation, proposal creation, negotiation, and closing.
• Minimum of 2 years of experience in team leadership.
• Fluency in English for international market operations.
• Bachelor's degree (BS/BA).
• Experience in a SaaS environment.
• Familiarity with CRM tools, particularly Salesforce.com.
• Ability to identify, critique, suggest, and implement process improvements for client business optimization.
• Strong engagement and mastery capabilities.
• Excellent verbal and written communication skills for effective interaction at all organizational levels.
• Proven experience in forecast and result management (churn).
• Strong people management and leadership skills.
• Experience in Process Management.
• Willingness and ability to travel as needed.
• Proficiency in Spanish.

Company Overview

Docusign offers software for electronic signature and workflow management, enabling document preparation, sending, signing, storage, and management. Founded in 2003 and headquartered in San Francisco, California, USA, Docusign employs 5001-10000 individuals. Learn more at http://www.docusign.com.

H1B Sponsorship

Docusign has a history of providing H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role.