Client Manager

About Modern Health

Modern Health is a global mental health benefits platform for employers, offering a comprehensive solution for emotional, professional, social, financial, and physical well-being. We provide access to one-on-one sessions, group support, and digital resources, guiding individuals to the right care at the right time. Our mission is to empower companies to support their employees' mental health journeys.

Modern Health is a rapidly growing, entirely female-founded company, recognized as a Unicorn for its significant achievements in a short period. We are backed by prominent investors and have raised substantial funding.

Our Culture

• "It Takes a Village": We foster a culture of high empathy and high accountability, driven by a passion to win and achieve ambitious goals.
• Obsession to Win: We are ambitious, passionate, and dedicated to delivering excellence and continuous innovation.
• Accountability and Reliability: We operate as a team, holding ourselves and each other accountable through transparent communication and continuous feedback.
• Empathy: We cultivate a supportive and diverse environment where collaboration, respect, and mutual upliftment are paramount.
• Bias Towards Action: In this fast-paced environment, we proactively solve problems, empower decision-making, and embrace experimentation.

Modern Health operates as a fully remote workforce and is a recognized leader in innovation and well-being. We require overlapping work hours to maintain team connection. Specific requirements for US-based team members outside the Pacific time zone include working at least six hours between 8 am and 5 pm Pacific time daily.

We seek driven, creative, and passionate individuals to join our mission. We value an inclusive and diverse culture as a cornerstone of workplace well-being.

The Role

As a Client Manager, you will be responsible for overseeing Modern Health's employer relationships from launch through renewal. You will partner with Fortune 500 companies to enhance product adoption, engagement, client retention, and growth. Serving as a product expert, strategic consultant, and mental health advocate, you will collaborate closely with senior HR executives and business leaders. Your insights will contribute to the continuous improvement of the platform.

Ideal candidates possess experience in managing large-scale client relationships, analyzing data, and providing strategic recommendations. This role offers a unique opportunity to positively impact millions of lives.

Note: This position is not eligible to be performed in Hawaii.

What You'll Do

• Manage a portfolio of high-priority client accounts, acting as the primary point of contact.
• Build and maintain relationships with global stakeholders, including Benefit Managers, HR Executives, and consultants.
• Support sales initiatives by representing the Client Management function and its value to customers.
• Conduct regular global account meetings to align customer strategies.
• Collaborate with Global Client Managers to ensure a unified approach across regions.
• Develop and execute custom program strategies for clients, integrating Modern Health into their existing benefit offerings.
• Drive engagement with Modern Health's programs, cultivating client champions for references and case studies.
• Serve as the main contact for global solution updates and developments, while managing escalations and urgent matters.
• Understand and navigate diverse cultural nuances in global client interactions.
• Provide local implementation support in collaboration with the US-based implementation team.
• Deliver tailored Benefit Overview sessions and support clients in understanding available training topics.
• Lead global QBRs/ABRs and manage day-to-day reporting requests for global customers.
• Utilize data and insights for strategic decision-making, employing storytelling and actionable recommendations.
• Leverage tools like Looker, Gainsight, and Salesforce to assess client health, identify opportunities, and mitigate risks.
• Drive measurable outcomes in engagement, utilization, retention, renewals, and product expansion.
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care teams to advocate for clients and ensure successful adoption.

Who You Are

Experience & Background

• 6+ years of experience in client relationship management or B2B tech sales to HR leaders. Experience in employer benefits and healthcare is highly advantageous.
• Proven track record of strategically and autonomously managing a book of business (30+ customers), including engaging with executive sponsors and HR decision-makers.

Language Skills

• Fluency in English is required. Additional languages are a plus.

Client Engagement & Success

• Demonstrated success in achieving high retention, adoption, renewal, and expansion metrics, including closing significant expansion opportunities.
• Skilled in developing and implementing account strategies to maximize customer value and drive revenue growth.
• Ability to build strong, trusted relationships and serve as a strategic advisor to clients.
• Proactive in identifying and resolving client issues and risks.
• Adept at objection handling and client negotiation.
• Engaging presentation skills, with experience leading high-visibility projects like QBRs/ABRs.

Skills & Mindset

• Strong problem-solving and analytical skills, with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker).
• Ability to understand client business landscapes and align solutions with their goals.
• Enthusiasm for tackling new challenges, building scalable processes, and meticulous attention to detail.
• Flexibility and agility in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence.
• Highly coachable, receptive to feedback, and capable of providing candid feedback.
• Balances humility and confidence in challenging conversations, influencing cross-functional projects and advising leadership.
• Intellectually curious, with a quick ability to learn and share new tools, concepts, and best practices.

Values & Mission Alignment

• Deep passion for customer success and a proactive approach to problem-solving.
• Commitment to establishing the company as a trusted advisor by delivering long-term solutions.
• Alignment with the company's mission to improve outcomes in healthcare, benefits, and mental wellness.

Benefits

Fundamentals

• Medical, Dental, Vision, Disability, and Life Insurance
• High Deductible Health Plan with HSA option
• Flexible Spending Account (FSA)
• Access to coaches and therapists via the Modern Health platform
• Generous Time Off
• Company-wide Collective Pause Days

Family Support

• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development

• Professional Development Stipend

Financial Wellness

• 401k
• Financial Planning Benefit through Origin

Additional Perks

• Annual Wellness Stipend
• New Hire Stipend for home office setup
• ModSquad Community events and activities
• Monthly Cell Phone Reimbursement

Compensation

Equal Pay for Equal Work Act Information

Starting annual pay ranges for remote work are provided based on location zones:

• Zone 1 (SF Bay Area, NYC Metro): $111,744 - $139,680 USD
• Zone 2 (Other CA, Seattle): $100,570 - $125,712 USD
• Zone 3 (Other NY, Other WA, DC, Austin, CT, IL, MA, NH, NJ, OR, RI, VT): $100,570 - $125,712 USD
• Zone 4 (Other TX, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY): $89,395 - $111,744 USD

Compensation is determined by qualifications, skills, experience, and may fall outside these ranges. Full-time employees are eligible for Modern Health's equity program and benefits. Some roles may include On Target Earnings (OTE) with base pay and commission.

Modern Health recognizes that gender is not binary and acknowledges that EEOC categories do not fully represent employee identities.