Senior Client Manager

About Modern Health

Modern Health is a mental health benefits platform for employers, offering a comprehensive solution for emotional, professional, social, financial, and physical well-being. We are the first global mental health solution to provide employees with access to one-on-one, group, and self-serve digital resources, all within a single platform. Whether individuals seek to proactively manage stress or treat depression, Modern Health guides them to the right care at the right time. We empower companies to help all their employees be the best version of themselves, meeting people wherever they are in their mental health journey.

Modern Health is backed by prominent investors and has achieved unicorn status, recognized as the fastest entirely female-founded company in the U.S. to do so.

Our Culture

• "It Takes a Village": A culture of high empathy and high accountability, driven by a passion to win and achieve audacious goals in mental health.
• Obsession to Win: We are highly ambitious, passionate, and dedicated to delivering excellence and continuous innovation.
• Accountability and Reliability: We operate as a team, holding ourselves and each other accountable through transparent communication and continuous feedback.
• Empathy: We foster a supportive, diverse, and collaborative environment where we uplift each other.
• Bias Towards Action: In this fast-paced environment, we initiate solutions, empower decision-making, and embrace experimentation.

Modern Health operates as a fully remote, hyper-growth company, recognized for its innovation and excellence. We require overlapping hours for team connectivity and collaboration. US-based team members outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time daily.

We seek driven, creative, and passionate individuals to join our mission. We value an inclusive and diverse culture, starting with how we build our team. If you're excited about this role, we encourage you to apply!

The Role

As a Senior Client Manager, you will be responsible for managing Modern Health's employer relationships from launch through contract renewal. You will partner with Fortune 500 companies to drive product adoption, engagement, client retention, and growth. Serving as a product expert, strategic consultant, and mental health champion, you will collaborate closely with senior HR executives and business leaders. Your partnership with clients and our internal product team will be instrumental in continuously improving the platform's functionality and benefits.

Ideal candidates possess prior experience managing large-scale client relationships, are comfortable analyzing data, and can leverage insights to make strategic recommendations. We are looking for individuals excited to positively impact millions of lives in a highly visible role.

Note: This position is not eligible to be performed in Hawaii.

What You'll Do

• Manage a portfolio of client accounts, acting as the primary point of contact for our highest-priority customers.
• Build and nurture relationships with a diverse range of global stakeholders, including Benefit Managers, HR Executives, and consultants.
• Support sales initiatives by representing the Client Management role and highlighting our customer partnership approach.
• Conduct regular global account meetings to align customer strategies.
• Collaborate with Global Client Managers to ensure a consistent approach across regions.
• Partner with clients to develop and execute customized program strategies that integrate with their existing benefit offerings.
• Champion and drive engagement with Modern Health's mental wellness programs, cultivating client champions for references and case studies.
• Serve as the main contact for global solution updates and developments, while also handling escalations and urgent matters.
• Maintain an understanding of diverse cultural nuances impacting global client interactions.
• Provide local implementation support in coordination with the US-based implementation team.
• Deliver tailored Benefit Overview sessions to clients, explaining available training topics.
• Support and lead global QBRs/ABRs and manage day-to-day reporting requests for global customers.
• Utilize data and insights for strategic decision-making, employing storytelling and actionable recommendations.
• Leverage tools like Looker, Gainsight, and Salesforce to assess client health, identify opportunities, and mitigate risks.
• Drive measurable outcomes in engagement and revenue, including improved wellness impact, benefits utilization, retention, renewals, and product expansion.
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care teams to advocate for clients and ensure successful platform adoption.

Who You Are

Experience & Background

• 10+ years of experience in client relationship management or sales to HR leaders. Experience in employer benefits and healthcare is a strong plus.
• Proven success in strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers.

Language Skills

• Fluency in English is required. Additional languages are a plus.

Client Engagement & Success

• Demonstrated track record of achieving high retention, adoption, renewal, and expansion metrics, including closing significant expansion opportunities.
• Skilled in developing and implementing account strategies to maximize customer value and drive revenue growth.
• Ability to build strong, trusted relationships and act as a strategic advisor to customers.
• Proactive in identifying and resolving client risks and issues.
• Adept at objection handling and independent client negotiation.
• Engaging presentation skills with experience leading high-visibility projects like QBRs/ABRs.

Skills & Mindset

• Strong problem-solving and analytical skills, with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker).
• Demonstrated ability to understand client business landscapes and align solutions with their goals.
• Enthusiastic about tackling new challenges, building scalable processes, and possessing a keen attention to detail.
• Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence.
• Highly coachable, receptive to feedback, and capable of providing candid feedback to peers and leaders.
• Balances humility and confidence in challenging conversations, influencing cross-functional projects and advising leadership.
• Intellectually curious, quick to learn and share new tools, concepts, and best practices.

Values & Mission Alignment

• Deep passion for customer success with a proactive approach to problem-solving.
• Genuine commitment to establishing the company as a trusted advisor by delivering long-term solutions.
• Alignment with the company's mission through a passion for improving outcomes in healthcare, benefits, and mental wellness.

Benefits

Fundamentals

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days

Family Support

• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development

• Professional Development Stipend

Financial Wellness

• 401k
• Financial Planning Benefit through Origin

Additional Perks

• Annual Wellness Stipend
• New Hire Stipend for home office setup
• ModSquad Community: Virtual events, ERGs, team-building activities
• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Compensation ranges are provided for individuals applying to work remotely from specific locations.

• Zone 1: San Francisco Bay Area and New York City Metro
• Zone 2: All other California locations and Seattle, WA
• Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin, TX, CT, IL, MA, NH, NJ, OR, RI, VT
• Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation will depend on qualifications, skills, experience, and may fall outside these ranges. Full-time employees are eligible for Modern Health's equity program and benefits package. Some ranges indicate On Target Earnings (OTE), including base pay and commission.

• Zone 1: $129,600 - $162,000 USD
• Zone 2: $116,640 - $145,800 USD
• Zone 3: $116,640 - $145,800 USD
• Zone 4: $103,680 - $129,600 USD

Modern Health recognizes that gender is not binary and that the provided EEOC categories do not encompass the full range of employee identities.