Customer Account Executive

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product. We value resilience, transparency, ownership, and customer devotion.

We're growing quickly, and we're looking for a driven and results-oriented professional to join our team and focus on expanding revenue within our existing customer base.

As a Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts.

What you'll do

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers
• Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack's product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured in this role

• Expansion bookings and revenue attainment
• Pipeline creation and health across assigned accounts
• Conversion rates across expansion opportunities
• Forecast accuracy (<5% variance)
• Contribution to overall customer lifetime value

Requirements

• 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies
• Proven experience owning a revenue target and closing deals
• Experience managing pipeline and forecasting revenue
• Strong prospecting and outbound sales skills
• Experience selling into existing customer accounts preferred
• Experience selling PR, media intelligence, or related solutions required for Enterprise roles
• Background in SaaS, MarTech, or related industries
• Strong communication and relationship-building skills
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack's core values: Customer Devotion, Resilience, Transparency, Ownership
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

• Intro call with a member of our Talent Team
• A video interview with the Hiring Manager
• Live working session
• Panel interviews with executive team members

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. Attendance at our annual company offsite is expected.

Salary

In the US, the on-target earnings for this role are typically $125,000+, depending on skills and experience. Total compensation consists of base salary & variable commission.

Why Muck Rack?

• Remote Work, Forever: Fully distributed team with a permanent remote setup, home office stipend, and more.
• Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S., equity opportunities, and 401(k) with employer contributions.
• Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance, plus quarterly wellness stipends.
• Time Off & Family Benefits: 4+ weeks of PTO, 13 paid holidays, and up to 16 weeks of fully paid parental leave.
• Learning and Development: Transparent pathways for internal mobility, leadership training, and access to Coursera and O'Reilly.
• Inclusive, Customer-First Culture: Commitment to equity and valuing diverse perspectives.

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