Vice President of Account Management (Sales)

nxtplay search group is retained on a 100% Remote VP of Account Management search for a high growth PE backed SaaS company. Our client is hiring a VP of Account Management to own growth within the existing customer base. This is a sales role --- selling back into the customers the company already has. The VP of Account Management owns the commercial relationship after the initial sale: renewals and expansion, and the number that comes with both.

What You Will Own

• Net revenue retention: Full accountability for expansion and retention in the installed base --- the commercial number on the existing customers.
• Renewals: Owning the commercial renewal motion end to end: forecasting, negotiation, pricing, and on-time close. Protecting gross revenue retention.
• Expansion: Driving upsell, cross-sell, and seat/usage expansion. Turning product value and account health into incremental ARR.
• The AM team: Leading, coaching, and developing a team of quota-carrying Account Managers. Setting quotas, designing the comp plan, running the forecast cadence, and raising the bar on sales execution within the base.
• Commercial relationship ownership: Being the senior commercial owner of the existing-customer relationship --- pricing, negotiation, and growth strategy at the account level.
• Forecast on the base: Running a disciplined forecast on renewals and expansion that leadership can rely on, and surfacing churn or downsell risk early.

What Success Looks Like

• NRR and GRR targets hit or exceeded, with a forecast leadership can stand behind.
• On-time, well-priced renewals and a healthy, growing expansion pipeline out of the existing base.
• A quota-carrying AM team performing as a sales team --- with strong, well-distributed attainment.
• A repeatable expansion motion that scales as the customer base grows.

What You Will Bring

• Track record leading account management or expansion sales in B2B SaaS --- owning renewals and expansion (NRR/GRR) into an existing customer base.
• Experience running AM as a sales function --- quota-carrying teams, comp plans, forecast rigor --- not as a support or relationship-only org.
• Strong commercial instincts: pricing, negotiation, and turning account health into revenue.
• A coaching orientation, including experience moving a team toward (or deeper into) a sales-focused, quota-carrying motion.

Nice to Have

• Experience in PE backed SaaS companies leading sales and CS/expansion into the customer base.
• Experience building or maturing an expansion motion and the systems behind it.
• Fluency with modern AM tooling and AI-assisted account management workflows.