Account Manager

About Our Company

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About this Role

We're seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB, Mid-Market and Channel Partner segments.

You'll be accountable for both revenue growth and retention and working closely with a regionally aligned Customer Engineer. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.

While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
• Ability to prioritize tasks and manage multiple accounts effectively.

Required Skills

• 5+ years of experience in customer-facing B2B software sales ideally spanning multiple segments (SMB through Mid-Market and Channel)
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
• Excellent communication, negotiation, and stakeholder management skills
• A growth mindset; open to feedback, quick to adapt, and always looking to improve
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Nice-to-Haves

• Experience in Software sales environment
• Background in business development or consultative selling

Compensation & Benefits

Competitive Salary: $75,000 - $90,000 based on experience and location.

Benefits:

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.

Other Benefits:

• FSA/HSA.
• Fertility benefits.
• Parental leave.
• Paid-time off (PTO).
• Volunteer leave.
• Charitable donation matching.
• Tuition reimbursement.
• Gym membership reimbursement.
• Internet stipend.
• Pet insurance.

Learn more about our benefits here: https://patchmypc.com/careers#we-care

What to Expect in the Interview Process

Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams.

• Step 1: Initial Screen: A 20-30 minute conversation with our Talent team.
• Step 2: Hiring Manager Interview: Focused on your experience managing customer relationships, driving retention and growth.
• Step 3: Scenario Project: A short exercise designed to reflect situations you may encounter in the role.
• Step 4: Team Interview: A conversation with members of the Customer Success team.
• Step 5: Cross Functional and Leadership Conversations: Explore how you influence stakeholders and manage competing priorities.
• Step 6: Final Conversation with Our CEO: A conversation with our CEO and Founder, Justin Chalfant.

Equal Opportunity Employer

Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.

Work Authorization

To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.